Bibliography on Knowledge Management

Version 4.0, January, 2000
(Prepared by Eric Tsui, Computer Sciences Corporation, Email: etsui2@csc.com.au )

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Contents

  1. General
  2. Ontologies, Corporate Memory & Organisational Learning
  3. Knowledge Management Tools & Artificial Intelligence Technology
  4. KM Architecture, Processes & Frameworks
  5. KM Applications - Architecture, building & town planning
  6. KM Applications - Business Processes & Workflow
  7. KM Applications - Chemical, mining & oil industries
  8. KM Applications - Communications
  9. KM Applications - Consulting firms
  10. KM Applications - Customer Relationship Management & Help Desk
  11. KM Applications - Decision making
  12. KM Applications - Defense
  13. KM Applications - E-Business & ERP systems
  14. KM Applications - Education, research & development
  15. KM Applications - Human Resources
  16. KM Applications - Intellectual Assets
  17. KM Applications - Library & Information Services
  18. KM Applications - Medical & Healthcare
  19. KM Applications - Legal
  20. KM Applications - Marketing
  21. KM Applications - Quality
  22. KM Applications - Product Development
  23. KM Applications - Software development, application & reuse
  24. KM Applications - Virtual teams & enterprises
  25. KM Applications - Others
  26. Measurements
  27. Web & Intranet for Knowledge Management
  28. KM for Small to Medium size Enterprises
  29. Collaborative Filtering & Groupware
  30. Industry reports & case studies

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General

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  • Allee, V. (1997); 12 principles of knowledge management, Training & Development, Vol. 51, No. 11, November, 1997, p71-74.
  • Allee, V. (1997): The Knowledge Evolution: Expanding Organizational Intelligence, 1997.
  • Alvesson, M. (1993); Organization as a rethoric: Knowledge-intensive firms and the struggle with ambiguity, Journal of Management Studies, Vol. 30, No. 6, 1993, p997-1015.
  • Amidon, D.M. and Skyrme D.J. (1997): Creating the Knowledge-Based Business, Business Intelligence, 1997.
  • Angell, I. (1998); The knowledge scam, Information Strategy, Vol. 3, No. 6, 1998, p23-25.
  • Angus, J., Patel, J. and Harty, J. (1998); Knowledge management: Great concept...but what is it?, Informationweek, Issue 673, 16th March, 1998, p58-70.
  • Anonymous (1997); How Do You Manage Knowledge?, Support Management Magazine, September-October, 1997.
  • Anonymous (1998); Cash in on culture, The Engineer (London, England), Vol. 287, No. 7425, 30th October, 1998, p21.
  • Anonymous (1998); The power of knowledge - A business guide to knowledge management, KPMG Consulting, 1998.
  • Anonymous (1998); Knowledge Management Research Report, KPMG Consulting, 1998.
  • Anonymous (1998); Information technology: how fast can we think?, Petroleum Engineer International, Vol. 71, No. 9, September, 1998, p3-4.
  • Anonymous (1998); Seven steps to implementing knowledge management in your organisation, Corporate Executive Briefing, Dataware Technologies, 1998.
  • Anonymous (1998); Knowledge Management: Linking people to knowledge for bottom line results, Corporate Executive Briefing, Dataware Technologies, 1998.
  • Anonymous (1998); Knowledge management: Top IT issue for 21st century, Crossborder Monitor, Vol. 6, No. 50, 16th December, 1998, p4-5.
  • Anonymous (1998); KNOWLEDGE MANAGEMENT - FIGHTING THE FAD, Online & Cdrom Review, Vol. 22, No. 2, April, 1998, p107-113.
  • Anonymous (1998); SURFING THE HYPE CURVE, Forbes, Supplement S, September, 1998, p16-18.
  • Anonymous (1999); Start making sense, MIS Australia, September, 1999, p88-92.
  • Auster, E. and Choo, C.W. (1996): Managing information for the competitive edge, Neal-Schuman Publishers, 1996.
  • Bartholomew, D. (1998); The power of information, Industry Week, Vol. 247, No. 9, May 4 1998, p 43.
  • Bassi, L.J. (1997); Harnessing the power of intellectual capital, Training & Development, Vol. 51, No. 12, December, 1997, p25-30.
  • Basu A. (1998); Perspectives on operations research in data and knowledge management, European Journal Of Operational Research, Vol. 111, No. 1, 1998, p1-14.
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  • Blackler, F., Reed, M. and Whitaker, A. (1993); Knowledge workers and contemporary organizations, Journal of Management Studies, Vol. 30, No. 6, 1993, p851-862.
  • Boisot, M.H. (1998): Knowledge Assets: Securing Competitive Advantage in the Information Economy, Oxford University Press, Oxford, 1998.
  • Bottomley, A. (1998); Jumping on the bandwagon, Information Strategy, Vol. 3, No. 6, 1998, p25-26.
  • Brenner, P.M. (1999); Motivating knowledge workers: The role of the workplace, Quality Progress, Vol. 32, No. 1, January, 1999, p33-37.
  • Brooking, A. (1996): Intellectual Capital: Core Asset for the Third Millenium Enterprise, International Thomson Business Press, 1996.
  • Bushell, S. (1999); Knowledge Management, CIO, April, 1999, p15-19.
  • Butler, J.G. (1997): Information Technology: Converging Strategies and Trends for the 21st Century, 1997.
  • Choo, C.W. (1995): Information management for the intelligent organization: the art of scanning the environment, 1995.
  • Choo, C.W. (1998): The knowing organization: how organizations use information to construct meaning, create knowledge, and make decisions, Oxford University Press, 1998.
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  • Cliffe, S. (1998); KNOWLEDGE MANAGEMENT - THE WELL-CONNECTED BUSINESS, Harvard Business Review, Vol. 76, No. 4, July-August, 1998, p17.
  • Coates, J.F. (1999); Looking ahead - The inevitability of knowledge management, Research-Technology Management, Vol. 42, No. 4, Jul-Aug. 1999, p6-7.
  • Cole-Gomolski, B. (1998); Finding the knowledge you need, Computerworld, Vol. 32, No. 18, May 4, 1998, p69-70.
  • Coleman, D. (1998); Knowledge Management: Bringing Value To Information, Computer Reseller News, No. 789, May 18 1998, p119,122.
  • Colin, E. and Spender, J.C. (1998): Managerial and Organizational Cognition: Theory, Methods and Research, 1998.
  • Collins, D. (1998); Knowledge work or working knowledge?, Ambiguity and confusion in the analysis of the knowledge age, Journal of systemic knowledge management, March, 1998.
  • Concei‡…o, P., Gibson, D., Hector, M.V. and Shariq, S. (1997); Towards a research agenda for knowledge policies and management, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p129-141.
  • Cortada, J.W. (1998): Rise of the Knowledge Worker (Resources for the Knowledge-Based Economy), 1998.
  • Cottrill, K. (1998); KNOWLEDGE MANAGEMENT - NETWORKING FOR INNOVATION, Chemical Week, Vol. 160, No. 7, 25th February, 1998, p39.
  • Cropley, J. (1998); Knowledge management: A dilemma, Business Information Review, Vol. 15, No. 1, March, 1998, p27-34.
  • Cusack, M. (1998): Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction, 1998.
  • Cushman, A., Fleming, M., Harris, K., Hunter, R. and Rosser, B. (1999); The Knowledge Management Scenario: Trends and Directions for 1998-2003, Gartner's Group Strategic Analysis Report, R-07-7706, 18 March 1999, 38pp.
  • Cutcher-Gershenfeld, J. (1998): Knowledge-Driven Work: Unexpected Lessons from Japanese and United States Work Practices, 1998.
  • Davenport, T., Eccles, R.G. and Prusak, L. (1992); Information Politics, Sloan Management Review, Fall, 1992, p53-65.
  • Davenport, T. (1997): Information Ecology: Mastering the Information and Knowledge Environment: Why Technology is not enough for Success in the Information Age, Oxford University Press, 1997.
  • Davenport, T. and Prusak, L. (1998): Working Knowledge: How organizations manage what they know, Harvard Business School Press, Boston, 1998.
  • Davenport, T. and Prusak, L. (1998); Learn how valuable knowledge is acquired, created, bought and bartered, Australian Library Journal, Vol. 47, No. 3, August, 1998, p268-272.
  • David, I. (1998); Doing the knowledge, Professional Engineering, Vol. 11, No. 11, June 10 1998, p29-30.
  • Dawson, R. (1999): Developing Knowledge-Based Client Relationships The Future of Professional Services, Butterworth Heinemann, Woburn, 1999.
  • Demarest, M. (1997); Understanding Knowledge Management, Long Range Planning, Vol. 30, No. 3, 1997, p374-384.
  • Despres, C.J-N. and Hiltrop, J-M. (1995); Human Resource management in the knowledge age: Current practice and perspectives on the future, Employee relations, Vol. 17, No. 1, 1995, p9-23.
  • Despres, C.J-N. (1997); Work, management and the dynamics of knowledge, Sasin Journal of Management, Vol. 2, 1997, p1-13.
  • Dobija, M. (1998); How to place human resources into the balance sheet, Journal of Human Resource Costing and Accounting, Vol. 3, No. 1, 1998, p83-92.
  • Dorfman, P. (1997); How Do You Manage Knowledge?, Support Management Magazine, September/October, 1997. (http://www.supportmanagement.com/back/sep-oct/knowledge.html)
  • Dove, R. (1998); Knowledge management--it's not just in the IT department, Production, Vol. 110, No. 3, March, 1998, p26-28.
  • Drucker, P. (1999); Knowledge-Worker Productivity: The biggest challenge, California Management Review, Vol. 41, No. 2, Winter, 1999, p79-94.
  • Duhon, B. (1998); It's all in our heads, Inform, Vol. 12, No. 8, September, 1998, p8-13.
  • Dykeman, J.B. (1998); Knowledge management moves from theory toward practice. Managing Office Technology, Vol. 43, No. 4. May, 1998, p12-13.
  • Earl, M.J. and Scott, I.A. (1999); Opinion - What is a chief knowledge officer?, Sloan Management Review, Vol. 40, No. 2, Winter, 1999, p29.
  • Edmonston, J. (1998); Future is in knowledge management, Advertising Age's Business Marketing, Vol. 83, No. 11, November, 1998, p42.
  • Edvinsson, L. and Malone, M. S. (1997): Intellectual Capital: Realising you Compay's True Value by Finding it's Hidden Brainpower, Harper business, 1997.
  • Eisenberg, H. (1997); Reengineering and dumbsizing: mismanagement of the knowledge resource, Quality Progress, Vol. 30, May, 1997, p57-64.
  • Ekstedt, E. (1999): Neo-Industrial Organising: Renewal by Action and Knowledge Formation in a Project-Intensive Economy (Routledge Advances in Management and Business, 1999.
  • Essers, J. and Schreinemakers, J. (1997); Nonaka's Subjectivist Conception of Knowledge in Corporate Knowledge Program, Knowledge Organization, Vol. 24, No. 1, 1997, p24-32.
  • Fleck, J. (1997); Contingent knowledge and technology development, Technology Analysis & Strategic Management, Vol. 9, No. 4, December, 1997, p383-397.
  • Fong, E., Hurwitz, S. and Yesha, Y. (1995); Third International Conference on Information and Knowledge Management (CIKM-94), Gaithersburg, MD, Nov. 29-Dec. 1, 1994, Journal of Research of the National Institute of Standards & Technology, Vol. 100, January/February 1995, p67-9.
  • Frappaolo, C. (1998); Defining knowledge management: Four basic functions, Computerworld, Vol. 32, No. 8, 23rd, November, 1998, p80.
  • Fruin, M.W. (1997): Knowledge Works, Oxford University Press, UK.
  • Fryer, B. (1998); Creative disruption, Information Strategy, Vol. 3, No. 6, 1998, p34-36.
  • Ganzel, R., Picard, M. and Stamps, D. (1998); Is knowledge management the next big thing?, Training, Vol. 35, No. 4, April, 1998, p16.
  • Gardner, D. (1998); Get smart, Infoworld, Vol. 20, No. 14, April 6, 1998, p97-98.
  • Gardner, D. (1998); Knowledge that won't fit in a database--people, Infoworld, Vol. 20, No. 14, April 6, 1998, p98.
  • Gautschi, T. (1999); Does your firm manage knowledge?, Design News, Vol. 54, No. 11, June 7 1999, p188.
  • Glasser, P. (1999); The Knowledge Factor, CIO, March, 1999, p46-49.
  • Goshal, S. and Bartlett, C.A. (1998): The individualized corporation, Harper Business, UK & Maxima, Paris, 1998.
  • Greengard, S. (1998); How to make KM a reality, Workforce, Vol. 77, No. 10, October, 1998, p90-91.
  • Kochan, T.A. and Shimada, H. (1998): Knowledge-Driven Work, Oxford University Press, Oxford, 1998.
  • Fahey L. and Prusak, L. (1998); THE ELEVEN DEADLIEST SINS OF KNOWLEDGE MANAGEMENT, California Management Review, Vol. 40, No. 3, September, 1998, p265.
  • Fuld, L.M. (1999); Knowledge Profiteer, CIO, March, 1999, p42-44.
  • Halal, W.E. (1998): The Infinite Resource: Creating and Leading the Knowledge Enterprise, Jossey-Bass Business and Management Series, 1998.
  • Hall, N.G., Stivers, B., Covin, T. and Smalt, S. (1997); Knowledge management and information technology, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2 1997, Decision Science Institute, Atlanta, GA, USA, p818-821.
  • Hannabuss, S. (1987): Knowledge Management, Library Management, Vol. 8, No. 5, 1987.
  • Harris, K. and Bair, J. (1998); Knowledge Management: Progress, but still in Phase 1, Gartner's Group Monthly Research Review (MRR), 1st February, 1998.
  • Harrison, R. (1998); Intellectual assets, People Management, Vol. 4, No. 7, April 2, 1998, p33.
  • Harryson, S. (1998): Japanese Technology and Innovation Management: From Know-How to Know-Who, 1998.
  • Harvard Business Review on Knowledge Management, Harvard Business School Press, 1998.
  • Harvey, M. and Lutsch, R. (1999); Balancing the intellectual capital books: Intangible liabilities, European Management Journal, Vol. 17, No. 1, February, 1999, p85-92.
  • Havens, C. and Ellen, Knapp (1999); Easing into knowledge management, Planning Review, Vol. 27, No. 2, March/April, 1999, p4-9.
  • Hubbard, J. and Carrillo, K.M. (1998); Knowledge Revolution, Information Week, 5th January, 1998.
  • Hiebeler, R.J. (1996); Benchmarking: Knowledge management, Planning Review, Vol. 24, No. 2, Mar/Apr, 1996, p22-29.
  • Hildebrand, C. (1999); Making KM pay off, CIO, March, 1999, p60-62.
  • Hope, J. and Hope, T. (1997): Competing in the third wave: The ten key management issues of the information age, Harvard Business School Press, Boston, 1997.
  • Huang, K-T. (1997); Capitalizing collective knowledge for winning execution and teamwork, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p149-156.
  • Huang, K-T. (1998); Capitalizing on intellectual assets, IBM Systems Journal, Vol. 37, No. 4, 1998, p570-83.
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  • Kampffmeyer, U. and Werther, S. (1999); Knowledge is power, but only it is passed on - Status of knowledge management at the firm [German], Nfd Information-Wissenschaft und Praxis, Vol. 50, No. 3, May-Jun, 1999, p142-148.
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  • Klein, M. (1999); Managing knowledge drives key decisions, National Underwriter (Property & Casualty/Risk & Benefits Management), Vol. 103, No. 13, 29th March, 1999, p17-19.
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[contents]

Ontologies, Corporate Memory & Organisational Learning

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[contents]

Knowledge Management Tools & Artificial Intelligence Technology

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  • Uschold, M., Jasper, R. and Kitzmiller, T. (1999); Integrated Frameworks for KM, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
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[contents]

KM Architecture, Processes & Frameworks

  • Adler, P.S. (1989); When Knowledge is the Critical Resource, Knowledge Management is the Critical Task, IEEE Transactions on Engineering Management, Vol. 36, No. 2, May 1989, p87-94.
  • Alavi, M. and Leidner, D. (1999); Knowledge management systems: Emerging views and practices from the field, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p239.
  • Amidon, D.M. (1998); Evolving community of knowledge practice: The Ken awakening, International Journal of Technology Management, Vol. 16, No. 1-3, 1998, p45-63.
  • Barthelmé F., Ermine J.-L. and Rosenthal-Sabroux, C. (1998); An architecture for knowledge evolution in organisations, European Journal of Operational Research Vol. 109, No. 2, 1998, p414-427.
  • Chen, C. and Davies, J. (1999); Integrating spatial, semantic, and social structures for knowledge management, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p44.
  • Clark, M., Chirravuri, J. and Doyle, W. (2000); Process and Knowledge Description method, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Coleman, D. (1998); Taking the best approach to knowledge management, Computer Reseller News, Delic, K.A. and Lahaix, D. (1998); Knowledge Harvesting, Articulation, and Delivery, The Helwett-Packard Journal, May, 1998, p74-81.
  • Dove, R. (1998); Building a principle-based knowledge management practice, Production, Vol. 110, No. 2, February, 1998, p16-17.
  • Drew S. (1999); Building knowledge management into strategy: Making sense of a new perspective, Long Range Planning, Vol. 32, No. 1, February, 1999, p130-136.
  • Ghilardi, F.J.M. (1997); Getting to "real-time" knowledge management: From knowledge management to knowledge generation, Online, Vol. 21, No. 5, September/October, 1997, p99-102.
  • Godbout, A.J. (1999); Filtering Knowledge: Changing information into knowledge assets, Journal of Systemic Knowledge Management, January, 1999.
  • Grayson, C.J. and O'Dell, C.S. (1998); Mining your hidden resources, Across the Board, Vol. 35, No. 4, April, 1998, p23-28.
  • Greengard, S. (1998); Will your culture support KM?, Workforce, Vol. 77, No. 10, October, 1998, p93-94.
  • Holsapple, C.W. and Joshi, K.D. (1999); Description and Analysis of Existing Knowledge Management Frameworks, Proceedings of the 32nd Hawaii International Conference on Systems Science, 1999.
  • Jordan, J. and Jones, P. (1997); Assessing your company's Knowledge Management style, Long Range Planning, Vol. 30, No. 3, June, 1997, p392-398.
  • Kenyon, J.D. (1998); A process for Knowledge Acquisition and Management, Proceedings of KAW'98, Banff, Canada.
  • Le Vie, D.S. (1998); Restructuring information for managing and transferring knowledge, IEEE International Professional Communication Conference, IPCC98, Vol. 2, p321-328.
  • Mascitelli, R. (1999); A framework for sustainable advantage in global high-tech markets, International Journal of Technology Management, Vol. 17, No. 3, 1999, p240-258.
  • McDavid, D.W. (1999); A standard for business architecture description, IBM Systems Journal, Vol. 38, No. 1, 1999, p12-31.
  • Mueller, H.J. and Schappert, A. (1999); The Knowledge Factory - A generic Knowledge Management Architecture, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Nissen, M.E., Kamel, M. and Sengupta, K. (2000); Integrating Knowledge Management, processes and systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • O' Leary, D.E. (1998); Knowledge Management Systems: Converting and Connecting, IEEE Intelligent Systems, May-June, 1998, p30-33.
  • Poynder, R. (1998); Getting to the nuts and bolts of knowledge management, Information World Review, Vol. 135, No. 20, Apr 1998.
  • Preiss, K. (1999); Modelling of knowledge flows and their impact, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p36-46.
  • Van der Spek, R. and Spijkervet, A. (1997); Knowledge Management: Dealing Intelligently with knowledge, in Knowledge Management and its integrative elements, edited by J. Liebowitz and L.C. Wilcox, CRC Press, Boca Raton, p31-59.
  • Von Krogh, G. (1998); Care in knowledge creation, California Management Review, Vol. 40, No. 3, Spring, 1998, p133-153.
  • Wiig, K.M. (1994): Knowledge Management Methods: Practical Approaches to Managing Knowledge Vol 3, 1994.
  • Wilson, L.T. and Snyder, C.A. (1999); Knowledge Management and IT: How are they related?, IT Pro, March-April, 1999, p73-75.
  • Zack, M.H. (1999); Developing a knowledge strategy, California Management Review, Vol. 41, No. 3, Spring 1999, p125-145.

[contents]

KM Applications - Architecture, building & town planning

  • Cser, J., Beheshti, R. and van der Veer, P. (1997); Towards the development of an integrated building management system, Proceedings of the Portland International Conference on Management & Technology Innovation in Technology Management - The key to Global Leadership, PICMET, 1997, p740.
  • Maret, P., Pinon, J-M. and Martin, D. (1993); Experts' hypermedia knowledge management in town councils, Computers Environment & Urban Systems, Vol. 17, No. 4, July-August 1993, p311-320.
  • Niemela, J. (1999); Ecology and urban planning, Biodiversity & Conservation, Vol. 8, No. 1, January, 1999, p119-131.
  • Perez, E. (1999); Knowledge management in the library - Not, Database, Vol. 22, No. 2, April-May, 1999, p75-78.
  • Raduma, P. (2000); Modelling CBR representation for architectural design re-use, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Tolman, F., Beheshti, R. and Cser, J. (1997); Information logistics in the building industry, Proceedings of the Portland International Conference on Management & Technology Innovation in Technology Management - The key to Global Leadership, PICMET, 1997, p740.

[contents]

KM Applications - Business Processes & Workflow

  • Abecker, A., Bernardi, A., Maus, H. and Wenzel, C. (2000); Information Support for Knowledge-Intensive Business Processes - Combining workflow with document analysis and information retrieval, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Berger, M., Ellmer, E. and Mcrkl, D. (1998); A Learning component for workflow management systems, Proceedings of the 31st Annual Hawaii International Conference on System Sciences, 1998, p754-762.
  • Chandra, C. and Smirnov, A.V. (2000); Ontology-Based Knowledge Management for Co-operative Supply Chain Configuration, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Chase, R.L. (1998); Creating a knowledge management business strategy to deliver bottom line results, Management Trends International, Lavendon, UK, Knowlman@netcomuk.co.uk. No. 791, 1 June, 1998, p111-112.
  • Filipe, J.B.L., Liu, K. and Sharp, B. (2000); Organisation simulation based on normative knowledge and role modelling, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Freiheit, J., Dehnert, J. and Zimmermann, A. (2000); Workflow modeling and performance evaluation with colored stochastic petri nets, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Gamble, R. (1998); Using AI for Knowledge Management and Business Process Reengineering, AAAI Workshop Technical Reports, WS-98-13, 1998.
  • Georgalas, N. (1999); A framework that uses repositories for information systems and knowledge integration, Proceedings of the IEEE Symposium on Application-Specific Systems and Software Engineering and Technology ASSET99, 1999, p128-135.
  • Harney, J. (1999); CRM Workflow: Knowledge Management is the backbone, Intelligent Enterprise, Vol.1, No. 13, September, 1999, p28-35.
  • Hongmei, G., Biqing, H. and Shouju, R. (2000); A UML and Petri Nets integrated modeling method for business process, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Hosseini, J. (1995); Business Process Modelling and Organizational Memory Systems: A Case Study, Proc. of the 28th Annual Hawaii International Conference on System Sciences, 1995, p363-371.
  • Jennings, N. (1999); Negotiating agents for corporate-wide business process management, Proceedings of the IFCIS International Conference on Cooperative Information Systems, 1999, p2.
  • Kovalainen, M. and Robinson, M. (1999); Experiences of different methods in the research and design of an "organisational memory" for process control, Proceedings of the 1999 International Workshop on Groupware, String Processing and Information Retrieval Symposium, p353-362.
  • Li, Q. and Lochovsky, F.H. (1998); ADOME: an advanced object modeling environment, IEEE Transactions on Knowledge & Data Engineering, Vol. 10, No. 2, March-April 1998, p255-276.
  • Lund, A. (1999); Making the most of key corporate assets, Knowledge Management Conference Asia Pacific, 12-14 July, 1999, Sydney.
  • Margelisch, A., Reimer, U., Staudt, M. and Vetterli, T. (1999); Cooperative Support for Office Work in the Insurance Business, in Proc. Int. Conference on Cooperative Information Systems, Edinburgh, Scotland, September 1999. (http://research.swisslife.ch/Papers/papers.htm)
  • Marinescu, D.C. and Palacz, K. (2000); An agent-based workflow management system, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Masuda, Y., Yamada, T., Ueno, Y. and Horii, K. (2000); Towards the cross-organizational work process coordination and enactment, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Maurer, F. (1998); A concept for an internet-based process-oriented knowledge management environment, Proceedings of KAW'98, Banff, Canada.
  • Narenda, N.C. (2000); Goal-based and risk-based creation of adaptive workflow processes, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • O' Leary, D. (2000); A theory-based model for a best practices ontology, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Reimer, U., Margelisch, A. and Standt, M. (2000); A Knowledge-Based Approach to Support Business Processes, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Remus, U. (2000); The role of process modeling in designing process-oriented knowledge management systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Staab, S. (1999); Knowledge and Business Processes: Approaching an Integration, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Suvula, P., Van den Bosch, F.A.J. and Elfring, T. (1997); Competence Building by Incorporating Clients into the Development of a Business Service Firm's Knowledge Base, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A. Heene, John Wiley & Sons, New York, 1997, p123-135.
  • Van Rensburg, A. (1998); Framework for business process management, Computers & Industrial Engineering, Vol. 35, No. 1-2, October 1998, p217-220.
  • Vanrensburg, A. (1998); A FRAMEWORK FOR BUSINESS PROCESS MANAGEMENT, Computers & Industrial Engineering, Vol. 35, No. 1-2, October, 1998, p217-220.
  • Wargitsch, C., Wewers, T. and Theisinger, F. (1998); An Organizational-Memory-Based Approach for an Evolutionary Workflow Management System - Concepts and Implementation, Proceedings of the 31st Annual Hawaii International Conference on System Sciences, 1998, p174-183.
  • Wenzel, C. (1998); Integrating information extraction into workflow management systems, Proceedings of the 9th International Workshop on Database and Expert Systems Applications, 1998, p137-142.
  • Wimmer, K. and Meusel, K. (2000); Concept-based management of technical knowledge, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.

[contents]

KM Applications - Chemical, mining & oil industries

  • Anonymous (1999); LIMS and knowledge management, Chemical Engineering & Technology, Vol. 22, No. 5, May, 1999, p376-377.
  • Corben, D., Stevenson, R. and Wolstenholme, E.F. (1999); Holistic oil field value management: using system dynamics for 'intermediate level' and 'value-based' modelling in the oil industry, Journal of the Operational Research Society, Vol. 50, No. 4, April, 1999, p383-391.
  • Mottola, L., Lipsett, M. and Scoble, M. (1999); Transforming the mining industry through electronic commerce, CIM Bulletin, Vol. 92, No. 1030, p45-52.
  • Wilhelmij, P. and Holden, T. (1993); Knowledge Management for reduced risk in petrochemical operations, IEE Colloquium on Safety Critical Distributed Systems, 1993, p3-1 to 3-2.

[contents]

KM Applications - Communications

  • Anonymous (1996); AT&T sees end to paper trail, Informationweek, No. 607, 25th November, 1996, p36.
  • Berra, P.B. and Ghafoor A. (1998); Data and knowledge management in multimedia systems, IEEE Transactions on Knowledge & Data Engineering, Vol. 10, No. 6, November-December, 1998, p868-871.
  • Borron, J., Morales, D. and Klahr, P. (1996); Developing and deploying knowledge on a global scale, AAAI magazine, Winter, 1996, p65-76.
  • Bruce, M., Cooper, R., Morris, B. and Wootten, A. (1999); Managing requirements capture within a global telecommunications company, R & D Management, Vol. 29, No. 2, April, 1999, p107-119.
  • Carliner, S. (1999); Knowledge Management, Intellectual Capital, and Technical Communication, Proceedings of the IEEE International Professional Communication Conference, 1999, p85-91.
  • Cauchard, V.F., Revenu, M. and Porquet, C. (1999); Knowledge Management in Image Processing by Means of Case-Based reasoning, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Domingue, J. and Motta, E. (1999); Planet-Onto: From News Publishing to Integrated Knowledge Management Support, IEEE Intelligent Systems, September, 1999.
  • Ribière, M., Matta, N. and Cointe, C. (1998); A proposition for managing project memory in concurrent engineering, in International Conference on Computational Intelligence and Multimedia Applications (ICCIMA'98), Churchill, Autralia, February 1998.

[contents]

KM Applications - Consulting Firms

  • Apostolou, D. and Mentzas, G. (1998); Managing corporate knowledge: A Comparative Analysis of Experiences in Consulting firms, Proceedings of the 2nd International Conference on Practical Aspects of Knowledge Management, 29-30 October, 1998, Basel, Switzerland.
  • Bodendorf, F. (2000); Management of explicit and implicit knowledge in consulting companies, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Digrius, B. (1997); Arthur Anderson Knowledge Management Consultants, Gartner's Group Research Note, 13th May, 1997.
  • Dunford, R. (1999); Managing knowledge in consulting firms, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p107-119.
  • Hansen, M.T., Nohria, N. and Tierney, T. (1999); What's Your Strategy for Managing Knowledge?, Harvard Business Review, March-April, 1999.
  • Martiny, M. (1998); KNOWLEDGE MANAGEMENT AT HP CONSULTING, Organizational Dynamics, Autumn, 1998, p71-77.
  • Morris, T. and Empson, L. (1998); ORGANISATION AND EXPERTISE - AN EXPLORATION OF KNOWLEDGE BASES AND THE MANAGEMENT OF ACCOUNTING AND CONSULTING FIRMS, Accounting Organizations & Society, Vol. 23, No. 5-6, July-August, 1998, p609-624.
  • Sarvary, M. (1999); Knowledge management and competition in the consulting industry, California Management Review, Vol. 41, No. 2, Winter, 1999, p95.

[contents]

KM Applications - Customer Relationship Management & Help Desk

  • Anonymous (1998); Strategies for a Knowledge-Based Customer Support Program, Knowledge Management Review, September-October, 1998.
  • Dorfman, P. (1998); Knowledge Metrics - New Ways to Benefit from What You Know, Call Center Solutions Magazine, July, 1998.
  • Dorfman, P. (1998); Strategies for a Knowledge-Based Customer Support Program, Knowledge Management Review, September/October, 1998.
  • Staab, S. and Schnurr, H-P. (2000); A Proactive Inferencing Agent for Desk Support, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Uhrig, C. (1999); Customer Knowledge Management as a basis for retention management and acquisition in "private banking" at Credit Sussie, Customer Relationship Management in the Financial Services Industry conference, 12-13 August, 1999, Sydney.
  • Walls, J.G. and Hofmann, H.F. (1997); Customer specification management: A case study in knowledge management process innovation, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2, 1997, Decision Science Institute, Atlanta, GA, USA, p772-775.

[contents]

KM Applications - Decision Making

  • Ba, S., Lang, K.R. and Whinston, A.B. (1997); Enterprise decision support using Intranet technology, Decision Support Systems Vol. 20, No. 2, 1997, p99-134.
  • Birchall, D. and Smith, M. (1998); Developing the skills of technologists in strategic decision making - a multi-media case approach, International Journal of Technology Management, Vol. 15, No. 8, 1998, p854-868.
  • Body, J. and McCarthy, B. (1999); KM Supporting Strategic Decision Making, Knowledge Management Asia Pacific Conference, 12-14 July, 1999, Sydney.
  • Falquet, G. and Mottaz, C-L. (1999); A model for the Collaborative Design of Multi Point of View Terminological Knowledge Bases, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Goodman, R.E. and Chinowsky, P.S. (1997); Preparing construction professionals for executive decision making, Journal of Management in Engineering, Vol. 13, No. 6, November-December, 1997, p55-61.
  • Marshall, C., Prusak, L. and Shpilberg, D. (1996); Financial Risk and the need for superior knowledge management, California Management Review, Vol. 38, No. 3, 1996.
  • Miller, L. and Nilakanta, S. (1997); Tools for organizational decision support: The design and development of an organizational memory system, Proceedings of the 30th Hawaii International Conference on System Sciences, Vol. 3, 7-10th January, 1997, p360-368.
  • Mirchandani, D. and Pakath, R. (1999); Four models for a decision support system, Information Management, Vol. 35, No. 1, January, 1999, p31-42.
  • Soliveres, H. and Alquier, A.M. (1997); A particular aspect of DECIDE bid decision support system: Modeling of life-cycle processes and costs, Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Vol. 4, 12-15 October, 1997, p3609-3614.

[contents]

KM Applications - Defense

  • Johnson, C., Birnbaum, L., Bareiss, R. and Hinrichs, T. (1999); Integrating Organizational Memory and Performance Support, Proceedings of the 1999 International Conference on Intelligent User Interfaces, edited by M. Maybury, 5-8 January, 1999, Los Angeles.
  • Lang, K. (1999); XML, Metadata and Efficient Knowledge Discovery, CSC Australian TECCON 99, 17-18 November, 1999, Sydney.

[contents]

KM Applications - E-Business & ERP systems

  • Burdon, S. (1999); Strategic value of knowledge in e-Business environment, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p101-106.
  • Jamoo, G. (1999); Intelligent Agent for ERP-Business interface in Knowledge Management Environments, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p81-87.
  • O' Leary, D. (2000); Knowledge Management in Enterprise Resource Planning Systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Perrott, B. and Brown, L. (1999); Knowledge creation for electronic business strategic management: The role of simulation, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p434-439.

[contents]

KM Applications - Education, Research & Development

  • Coombs, R. and Hull, R. (1998); KNOWLEDGE MANAGEMENT PRACTICES AND PATH-DEPENDENCY IN INNOVATION, Research Policy, Vol. 27, No. 3, July, 1998, p237-253.
  • Curtis, S.A. and Jessep, R.L. (1998); Futures team vision unrealistic without education improvements (discussion and reply of Bringing the quality to the masses: the miracle of loaves and fishes by Gregory H. Watson), Quality Progress, Vol. 31, No. 9, September, 1998, p6.
  • Dove, R. (1999); Knowledge Management, response ability, and the agile enterprises, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p18-35.
  • Dove, R. (1998); Realsearch: A framework for knowledge management and continuing education, Proceedings of the 1998 IEEE Aerospace Applications Conference Proceedings, Vol. 5, 1998, IEEE Comp Soc, Los Alamitos, CA, USA, 98TH8339, p367-381.
  • Fletcher, L. (1997); Information retrieval for intranets: The case for knowledge management, Document World, Vol. 2, No. 5, September/October, 1997, p32-34.
  • Gore, C. and Gore, E. (1999); Knowledge Management: The Way Forward, Total Quality Management, Vol. 10, No. 4&5, 1999, pS554-S560.
  • Hafstad, S. (1997); The knowledge management process in a business school environment, Business Information Review, Vol. 14, No. 3, September, 1997, p135-140.
  • Hargreaves, D.H. (1999); The knowledge-creating school, British Journal of Educational Studies, Vol. 47, No. 2, June, 1999, p122-144.
  • Leonard, D.C. (1998); Electronic Evolution: From Technical Communication to Knowledge Management, Proceedings of the IEEE International Professional Communication Conference, 1998, Vol. 2, p9-20.
  • Martin, W. (1999); New directions in education for LIS - Knowledge management programs at RMIT, Journal of Education for Library & Information Science, Vol. 40, No. 3, Summer 1999, p142-150.
  • Miles, G., Miles, R.E., Perrone, V. and Edvinssonn, L. (1998); Some conceptual and research barriers to the utilization of knowledge, Californian Management Review, Spring, 1998.
  • Ruth, S., Theobald, R, and Frizzel, V. (1999); A university-based approach to the diffusion of Knowledge Management concepts and practice, SIGCPR '99, New Orleans, 1999.
  • Shand, D. (1998); Harnessing knowledge management technologies in R&D, Knowledge Management Review, Vol.3, 1998, p20-27.
  • Taylor, W.A. (1996); Uncovering key variables in organizational knowledge management using intensive research methods, Proceedings of International Conference on Engineering and Technology Management, 18-20th August, 1996, p662-p666.
  • Vassallo, P. (1999); The knowledge continuum - organizing for research and scholarly communication, Internet Research-Electronic Networking Applications & Policy, Vol. 9, No. 3, 1999, p232-242.

[contents]

KM Applications - Human Resources

  • Galagan, P.A. (1997); SMART COMPANIES, Training & Development, Vol. 51, No. 12, December, 1997, p20.
  • McKenna, B. (1999); All together now! Creating an assembly of knowledge workers, Knowledge Management, May, 1999.
  • Salameh, Z. (1999); Role of ERP systems in managing human resource knowledge, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p120-132.
  • Schwen, T.M., Kalman, H.K., Hara, N. and Kisling, E.L. (1998); Potential knowledge management contributions to human performance technology research and practice, Educational Technology Research & Development, Vol. 46, No. 4, 1998, p73-89.
  • Sunoo, B.P. (1999); How HR supports knowledge sharing, Workforce, Vol. 78, No. 3, March 1999, p30-34.
  • Von Krogh, G., Nonaka, I. and Echijo, K. (1997); Develop Knowledge activists, European Management Journal, Vol. 15, No. 5, 1997, p475-483.

[contents]

KM Applications - Intellectual Assets

  • Anonymous (1998); Human Capital in Transformations, Intellectual Capital Property Report, Skandia, 1998.
  • Edvinsson, L. (1997); Developing intellectual capital at Skandia, Long Range Planning, Vol. 30, No. 3, June, 1997, p366-373.
  • Lank, E. (1997); Leveraging Invisible Assets: the human factor, Long Range Planning, Vol. 30, No. 3, June, 1997, p406-412.
  • Liebowitz, J. (1997); Knowledge Assets and their scheduling of use within organizations, 1997, p262-265.
  • McConnachie, G. (1997); The management of intellectual assets: Delivering value to the business, Journal of Knowledge Management, Vol. 1, No. 1, 1997, p56-62.
  • McConnachie, G. (1998); Business Management of Intellectual Assets: The creation of value, Knowledge Management, 1997, p6-8.
  • Olsson, B. (1998); The breakthrough of Intellectual Capital, Journal of Human Resource Costing and Accounting, Vol. 3, No. 1, 1998, p7-9.
  • Tate, P. (1999); Creating value from knowledge, Report, ICBI, +44 171 850 5103.
  • Wiig, K.M. (1997); Integrating Intellectual Capital and Knowledge Management, Long Range Planning, Vol. 30, No. 3, June, 1997, p399-405.

[contents]

KM Applications - Legal

  • Doyle, D. and Dutoit, A. (1998); KNOWLEDGE MANAGEMENT IN A LAW FIRM, ASLIB Proceedings, Vol. 50, No. 1, January, 1998, p3-8.
  • Edwards, D.L. and Mahling, D.E. (1997); Toward knowledge management systems in the legal domain, Proceedings of the 1997 International ACM SIGGROUP Conference on Supporting Group, ACM, New York, NY, USA, p158-166.
  • Popple, J. (1996): A Pragmatic Legal Expert System, Applied Legal Philosophy Series, Dartmouth (Ashgate), Aldershot, May 1996.
  • Robertson, G. (1999); The impact of knowledge management on Australian law firms, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p191-202.
  • Sbarcea, K. (1998); The knowledge company and challenge of the next millennium, Australian Legal Practice, July, 1998.
  • Sbarcea, K. (1998); Philips Fox hunts for elusive knowledge, Image and Data Manager, July-August, 1998.
  • Sbarcea, K. (1998); Know what; Know how; Know Why: implementing a knowledge management system, the Phillips Fox experience, Australian Law Librarian, Vol. 6, No. 1, March, 1998.

[contents]

KM Applications - Library & Information Services

  • Boeri, R.J. and Hensel, M. (1998); "Special Librarians" and enterprise knowledge management, Emedia Professional, Vol. 11, No. 4, April 1998, p36.
  • Bolisani, E. and Scarso, E. (1999); Information technology management: a knowledge-based perspective, Technovation, Vol. 19, No. 4, April, 1999, p209-217.
  • Jorna, R.J. and van Heusden, B. (1998); Semiotics and information psychology: A case for semio-psychology, Theory & Psychology, Vol. 8, No. 6, December, 1998, p755-782.
  • Stoker, D. (1999); Wanted - An innovative and visionary evidence based knowledge management librarian, Journal of Librarianship & Information Science, Vol. 31, No. 2, June, 1999, p67-69.
  • Streng, D.J. (1999); Knowledge management: An essential framework for corporate library leadership, in ADVANCES IN LIBRARY ADMINISTRATION AND ORGANIZATION, edited by Williams DE, Garten ED, VOL 16 - 1999, 1999, p1-30.

[contents]

KM Applications - Marketing

  • Brannback, M. (1997); The knowledge-based marketing concept--a basis for global business, Human Systems Management, Vol.16, No. 4, 1997, p293-299.
  • Kenyon, J.D. and Briggs, P.L. (2000); Network Map: Applying Knowledge to the Strategic Selling Process, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Richards, I., Foster, D. and Morgan, R. (1998); Brand knowledge management: Growing brand equity, Journal of Knowledge Management, Vol. 2, No. 1, September, 1998, p47-54.
  • Stolze, M., Strobel, M. and Ludwig, H. (1999); Knowledge Allocation using Negotiated Agreements in Service Markets, IEEE publication, 1999.
  • Von Krogh, G. and Roos, J. (1996): Managing knowledge: Perspectives on cooperation and competition, Sage Publication, London, 1996.

[contents]

KM Applications - Medical & Healthcare

  • Fennessy, G. and Burstein, F. (1999); Challenges of Knowledge Management within the context of evidence based health care, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p133-140.
  • Fitchett, J. (1998); Tools for managing knowledge, Healthcare Forum Journal, Vol. 41, No. 3, May/June, 1998, p60.
  • Gift, R.G. and Anderson-Miles, E. (1996); How to succeed in the management of knowledge in today's healthcare world, Proceedings of the 1996 Annual Quest for Quality and Productivity in Health Services Conference, IIE, Norcross, GA, USA, p112-118.
  • Liebowitz, J. (1997); Knowledge-based/expert systems technology in life support systems, Kybernetes, Vol. 26, No. 4-5, 1997, p555-573.
  • Liu, X., Wang, N. and Liu, G. (1993); An Expert system building tool supporting knowledge compilation and management, Proceedings of the International Conference on Tools with Artificial Intelligence, IEEE Service Center, Piscataway, NJ, USA, 1993, p470-471.
  • Machin, R. (1999); Knowledge Management in the health care industry, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p141-146.
  • Silverman, B.G. (1998); THE ROLE OF WEB AGENTS IN MEDICAL KNOWLEDGE MANAGEMENT, MD Computing, Vol. 15, No. 4, July-August, 1998, p221.

[contents]

KM Applications - Product Development

  • Anonymous, (1998); Glaxo Wellcome deploys agents for knowledge management, Expert Systems, Vol. 15, No. 4, November, 1998, p262-263.
  • Braiden, P.M. and Hicks, C. (1999); Some observations on Knowledge Management activities in the design and manufacture of engineered to order capital goods, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p217-224.
  • Dogru, A.H., Tanik, M.M., Kurfess, F., Healey, M. and Jololian, L. (1999); Green Manufacturing of Ammunition through Knowledge Management with Distributed Access, Proceedings of the 32nd Hawaii International Conference on Systems Science, 1999.
  • Gaines, B.R., Norrie, D.H. and Lapsley, A.Z. (1995); Mediator: an intelligent Information system supporting the virtual manufacturing enterprise, Proceedings of the 1995 IEEE International Conference on Systems, Man and Cybernetics, Vol. 1, 1995, IEEE, Piscataway, NJ, USA, p964-969.
  • Hoefling, B. (1999); Reuse of STEP product data for the generation of technical documentation, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Jokinen, P.A. (1997); Sharing engineering design knowledge and delivering proven practices in engineering organizations, ISA Transactions, Vol. 36, No. 4, 1997, p257-66.
  • Khan, T.M. and Brown, K. (1999); Simulation-Based management of Industrial Process Knowledge, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Madhavan, R. and Grover, R. (1998); From Embedded Knowledge to Embodied Knowledge: New Product Development as Knowledge Management, Journal of Marketing, Vol. 62, October, 1998, p1-12.
  • Mertins, K., Schallock, B. and Arlt, R. (1994); Domain model for knowledge management in the factory, Zeitschrift Fuer Wirtschaftliche Fertigung und Automatisierung, Vol. 89, No. 10, October, 1994, p512-513.
  • Mili, F. (2000); Knowledge Management for Engineering Design Support, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Moorman, C. and Miner, A.S. (1997); The impact of organizational memory on new product performance and creativity, Journal of Marketing Research, February, 1997, p91-106.
  • Muffatto, M. (1999); Building new product development capabilities, International Journal of Vehicle Design, Vol. 21 (Special Issue SI), 1999, p1-7.
  • Nissen, M.E. (1998); Redesigning reengineering through measurement-driven inference, MIS Quarterly, Vol. 22, No. 4, December, 1998, p509-534.
  • Porter, A., Newman, N.C., Watts, R.J., Zhu, D. and Courseault, C. (2000); Matching information products to technology management processes, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Post, H.A. (1997); Modularity in Product Design, Development and Organization: A case study of Baan Company, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A. Heene, John Wiley & Sons, New York, 1997, p187-204.
  • Sanchez, R. and Heene, A. (1997); A competence perspective on strategic learning and knowledge management, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A. Heene, John Wiley & Sons, New York, 1997, p3-15.
  • Santrez, R. and Mahoney, J.T. (1996); Modularity, Flexibility, and Knowledge Management in Product and Organization Design, Strategic Management Journal, Vol. 17, Winter Special Issue, 1996, p63-76.
  • Scott, J.E. (1996); The impact of organizational memory information systems: The Case of Product Information Management Systems, Proceedings of the 29th Hawaii International Conference on System Sciences, 1996, p23-32.
  • Taylor, A. and Oates, T. (1996); Technology as knowledge - towards a new perspective on knowledge management in electronics, International Journal of Technology Management, Vol. 11, No. 3-4, 1996, p296-314.

[contents]

KM Applications - Quality

  • Box, G. (1997); Scientific Method: The Generation of Knowledge & Quality, Quality Progress, American Society for Quality, Vol. 30, No. 1, January, 1997, p47-50.
  • Brenner, P.M. (1999); Motivating Knowledge Workers: the Role of the Workplace, Quality Progress, American Society for Quality, January, 1999, p33-37.
  • Brown, J.O. (1997); What to Do When all Your Company's Experts Have Been Downsized, Quality Progress, Vol. 30, No. 5, May, 1997, p39-41.
  • Brown, P. (1998); Technology & Performance Improvement: Intellectual Partners? Quality Progress, Vol. 31, No. 4, April, 1998, p69-71.
  • Cortada, J.W. (1998); At the crossroads of computing and quality, Quality Progress, Vol. 31, No. 7, July, 1998, p53-57.
  • Daughtrey, T. (1998); Intelligence Everywhere: How Technology Can Enlighten & Empower, Quality Progress, Vol. 31, No. 6, June, 1998, p21-24.
  • Davis, D. and Cheaney, C.L. (1994); Dr Deming's System of Profound Knowledge, The Quality Magazine, Aust Quality Council, Vol. 3, No. 3, June, 1994, p75-78.
  • Deming, J.E. (1994); The System of Profound Knowledge, in The New Economics, MIT, Centre for Advanced Educational Services, 2nd edition, 1994, Cambridge, MA.
  • Herder, P.M. and Weijnen, M.P.C. (1999); Assessment of the quality of the design process and the design of chemical plants with Piquar, Computers & Industrial Engineering, Vol. 37, No. 1-2, October, 1999, p125-128.
  • Hiebeler, R.J. (1997); Benchmarking Knowledge, Executive Excellence, Vol. 14, No. 1, January, 1997, p11-12.
  • Lim, K.K., Ahmed, P.K. and Zairi, M. (1999); Managing for quality through knowledge management, Total Quality Management, Vol. 10, No. 4&5, 1999, pS615-S621.
  • Nolan, K. (1999); ASQ's Accelerating Change Collaborative Series: a challenge for industry, Quality Progress, Vol. 32, No.1, January, 1999, p55-9.
  • Shea, P. (1996); The Standards Explosion (feature), Quality Progress, American Society for Quality, Vol. 29, No. 1, January, 1996, p23-42.
  • Simatupang, T.M. and White, A. (1998); A Policy Resolution Model for Knowledge Acquisition in Knowledge Management, Total Quality Management, Vol. 9, No. 8, December, 1998, p767-779.
  • Stein, E.W. and Miscikowski, D.K. (1999); FAILSAFE: supporting product quality with knowledge-based systems, Expert Systems with Applications, Vol. 16, No. 4, May, 1999, p365-377.
  • Wilson, L.T. and Asay, D. (1999); Putting quality in knowledge management, Quality Progress, Vol. 32, No. 1, January, 1999, p25-31.
  • Zuckerman, A. and Buell, H. (1998); Is the world ready for Knowledge Management, Quality Progress, June, 1998, p81-84.

[contents]

KM Applications - Software development, application & reuse

  • Althoff, K-D., Birk, A., Hartkopf, S., Miller, W., Nick, M., Surmann, D. and Tautz, C. (1999); Managing Software Engineering Experience for Comprehensive Reuse, Proc. of SEKE '99, Kaiserslautern, Germany, June 1999.
  • Althoff, K-D., Bomarius, F. and Tautz, C. (1998); Using Case-Based Reasoning Technology to Build Learning Software Organizations, Interdisciplinary Workshop on Building, Maintaining, and Using Organizational Memories, ECAI-98. (http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/Vol-14/althoff/LSOwithCBR.html)
  • Althoff, K-D., Bomarius, F. and Tautz, C. (1999); Using a Case-Based Reasoning Strategy to Build Learning Software Organizations, IEEE Intelligent Systems, September, 1999.
  • Beath, C.M. and Walker, G. (1998); Outsourcing of application software: A knowledge management perspective, Proceedings of the 31st Hawaii International Conference on System Sciences, Vol. 6, 6-9th January, 1998, p666-674.
  • Chatters, B. (1999); Implementing an experience factory: Maintenance and evolution of the software and systems development process, Proceedings of the IEEE International Conference on Software Maintenance, ICSM 99, p146-151.
  • Dash, J. (1998); Cultivating collaboration, Software Magazine, Vol. 18, No. 4, March, 1998, p94-103.
  • Ellmer, E. and Merkl, D. (1997); Considerations for an organizational memory in software development, Proceedings of the 1996 Software Process Workshop, p60-62.
  • Ellmer, E., Merkl, D., Quirchmayr, G. and Tjoa, A.M. (1996); Process Model Reuse to promote organizational learning in software development, Proceedings of the 20th International Computer Software and Applications Conference COMPSAC96, 21-23 August, 1996, p21-26.
  • Harris, T. Rothwell, J.W. and Lloyd, P.T.L. (1999); Experiences in reusing technical reference architectures, IBM Systems Journal, Vol. 38, 1999, p98-117.
  • Heliades, G.P. and Edmonds, E.A. (1999); On facilitating knowledge transfer in software design, Knowledge-Based Systems, Vol. 12, 1999, p391-395.
  • Henninger, S. (1997); Case-based Knowledge Management Tools for Software Development, Automated Software Engineering, Vol. 4, 1997, p319-340.
  • Skuce, D. (1995); Knowledge Management in software design: a tool and a trial, Software Engineering Journal, September, 1995, p183-193.
  • Staab, S. (1998); Managing Dependency Knowledge for Software Development, Proceedings of the 1st Workshop on Building, Maintaining, and Using Organizational Memories (OM-98), Brighton, UK, August 24-25, 1998. (Volume CEUR-WS/Vol-14, CEUR Workshop Proceedings are published on http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/)
  • Tautz, C. and von Wangenheim, C.G. (1999); A Representation Formalism for Supporting Reuse of Software Engineering Knowledge, Workshop on "Knowledge Management, Organizational Memory, and Reuse" at the 5th German Conference on Knowledge-Based Systems (XPS '99), Wuerzburg, Germany, March '99.
  • Terveen, L.G., Selfridge, P.G. and Long, M.D. (1995); Living Design Memory: Framework, Implementation, Lessons Learnt, Human-Computer Interaction, Vol. 10, 1995, p1-37.
  • Terveen, L.G., Selfridge, P.G. and Long, M.D. (1993); From `folklore' to `living design memory', Proceedings of the 1993 Conference on Human Factors in Computing Systems, ACM, New York, NY, USA, 1993, p15-22.
  • Waterson, P.E., Clegg, C.W. and Axtell, C.M. (1997); The dynamics of work organization, knowledge and technology during software development, International Journal of Human-Computer Studes, Vol. 46, 1997, p79-101.

[contents]

KM Applications - Virtual teams & enterprises

  • Almeida, P. (1996); Knowledge sourcing by foreign multinationals: Patent citation analysis in the U.S. semiconductor industry, Strategic Management Journal, Vol. 17 (Winter Special Issue), p155-165.
  • Appleyard, M.M. (1996); HOW DOES KNOWLEDGE FLOW - INTERFIRM PATTERNS IN THE SEMICONDUCTOR INDUSTRY, Strategic Management Journal, Vol. 17, (Special Issue SI), Winter, 1996, p137-154.
  • Chen, Y.M., Liao, C.C. and Prasad, B. (1998); A systematic approach of virtual enterprising through knowledge management techniques, Concurrent Engineering: Research & Applications, Vol. 6, No. 3, September, 1998, p225-244.
  • Cothrel, J. and Williams, R.L. (1999); Online communities: helping them form and grow, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p54-60.
  • Inkpen, A.C. and Dinur, A. (1998); KNOWLEDGE MANAGEMENT PROCESSES AND INTERNATIONAL JOINT VENTURES, Organization Science, Vol. 9, No. 4, July-August, 1998, p454-468.
  • Jin, Z. (1999); Organizational innovation and virtual institutes, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p75-83.
  • Jones, P. and Jordan, J. (1998); Knowledge orientations and team effectiveness, International Journal of Technology Management, Vol. 16, No. 1-3, 1998, p152-161.
  • Kotnour, T.G. and Proctor, M. (1996); Processes and tools to support knowledge management in a virtual organization, Managing Virtual Enterprises: A Convergence of Communications, Computing, and Energy Technologies IEEE International Engineering Management Conference 1996, IEEE, Piscataway, NJ, USA, 96CH35979, p247-252.
  • Lam, A. (1997); Embedded firms, embedded knowledge: Problems of collaboration and knowledge transfer in global cooperative ventures Organizational Studies, Vol. 18, No. 6, 1997, p973-996.
  • Manville, B. and Foote, N. (1996); Harvest your workers' knowledge, Datamation, Vol. 42, July 1996, p78-80.
  • Mowery, D.C., Oxley, J.E. and Silverman, B.S. (1996); Strategic alliances and interfirm knowledge transfer, Strategic Management Journal, Vol. 17 (Winter Special Issue), p77-91.
  • Nelson, H.R. (1997); Virtual seminars, Computers & Geosciences, Vol. 23, June 1997, p601-6.
  • Numata, J., Lei, B. and Iwashita, Y. (1996); Information management for Knowledge Amplification in Virtual Enterprises, IEMC 96, p281-285.
  • Quelin, B. (1997); Appropriability and the creation of new capabilities through strategic alliances, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A. Heene, John Wiley & Sons, New York, 1997, p141-158.
  • Peters, L.S. (1999); Inter-firm knowledge management and technology development in Radical Innovation, Technology and Innovation Management, PCIMET, 1999, p179-185.
  • Ribre, M. and Matta, A. (1998); Virtual Enterprise and Corporate Memory, Proceedings of the 1st Workshop on Building, Maintaining, and Using Organizational Memories (OM-98), Brighton, UK, August 24-25, 1998. (Volume CEUR-WS/Vol-14, CEUR Workshop Proceedings are published on http://SunSITE.Informatik.RWTH-Aachen.DE/Publications/CEUR-WS/)
  • Simonin, B.L. (1999); Ambiguity and the process of knowledge transfer in strategic alliances, Strategic Management Journal, Vol. 20, No. 7, July, 1999, p595-623.
  • Sorly, A. (1999); Knowledge Sharing in Distributed Organisations, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.

[contents]

  • KM Applications - Others

  • Albert, S. (1998); Knowledge management: Living up to the hype?, Midrange Systems, Vol. 11, No. 13, 7th September, 1998, p52.
  • Anonymous (1998); Echo's content providers, Rough Notes, Vol. 141, No. 2, February, 1998, p27.
  • Anonymous (1998); Best Practices Benchmarking: Knowledge Management of Internal Best Practices, Internal Report, Best Practices, LLC., Chapel Hill, 1998.
  • Babiera, A.M. (1999); Knowledge Management and the EBRD: designing a Knowledge Management Programme for the Office of the Chief Economist, ASLIB Proceedings, Vol. 51, No. 7, 1999.
  • Balasubramanian, P.R. and Lenard, M.L. (1998); Structuring modeling knowledge for collaborative environments, Proceedings of the 31st Hawaii International Conference on System Sciences, 1998, p464-475.
  • Bierly, P. and Chakrabarti, A. (1996); Generic knowledge strategies in the U.S. pharmaceutical industry, Strategic Management Journal, Vol. 17 (Winter Special Issue), p123-135.
  • Birtles, H. (1999); Knowledge the way to win at Sydney 2000, Image and Data Manager, November-December, 1999, p26-7.
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  • Dieng, R., Giboin, A., Amergé, C., Corby, O., Després, S., Alpay, L., Labidi, S. and Lapalut, S. (1998); Building of a Corporate Memory for Traffic Accident Analysis, AI Magazine, Vol. 19, 1998
  • Ginsburg. M. and Kambil, A. (1999); Annotate: A Web-based Knowledge Management Support System for Document Collections, Proceedings of the 32nd Hawaii International Conference on Systems Science, 1999.
  • Hoynalanmaa, M., Rahkonen, R. and Martikainen, H. (1998); Information Tools to Match the Evolving Operator Role Control Systems, Valmet Paper Mach Inc, Helsinki, Finl.. p33-40, 1998.
  • Kotnour, T. (1999); A Learning Framework for Project Management, Project Management Journal, June, 1999, p32-38.
  • Martin, P. and Eklund, P. (1999); Knowledge Retrieval and the World Wide Web, IEEE Intelligent Systems, September, 1999.
  • Matta, N., Corby, O. and Prasad, B. (1998); A generic library of knowledge components to manage conflicts in CE tasks, Concurrent Engineering-Research & Applications, Vol. 6, No. 4, December, 1998, p274-287.
  • Moss, M. (1999); Management of technical knowledge in a company intranet, IEE Seminar on Web Applications in Aerospace, 1999, p3-1 to 3-4.
  • Newman, V. (1997); Redefining knowledge management to deliver competitive advantage, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p123-128.
  • Reich, J. (2000); Ontological design patterns for the management of molecular biological knowledge, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Sbarcea, K. (1999); Knowledge as a contact sport, Image and Data Manager, November-December, 1999, p24-25,28.
  • Schmoldt, D.L. (1989); Knowledge management: an application to wildfire prevention planning, Fire Technology, Vol. 25, May 1989, p150-64.
  • Szulanski, G. (1996); Exploring internal stickiness: Impediments to the transfer of best practice within the firm, Strategic Management Journal, Vol. 17 (Winter Special Issue), p27-43.
  • Vanwelkenhuysen, J. (1998); The tender support system, Knowledge-Based Systems, Vol. 11, No. 5-6, 23rd November, 1998, p363-372.
  • Vekstein D. (1998); Managing knowledge and corporate performance: an empirical analysis of the world automobile industry, Omega, Vol. 26, No. 5, 1998, p551-568.
  • Whittingham, K., Stolze, M. and Ludwig, H. (2000); The OpenWater Project: A substrate for process knowledge management tools, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.

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Measurements

  • Abramson, G. (1998); Infonomics 101, CIO, Vol. 11, No. 15, Section 2, May 15 1998, p32.
  • Anonymous (1998); Knowledge Metrics - New Ways to Benefit from What You Know, Call Center Solutions Magazine, July, 1998.
  • Bukowitz, W.R. and Petrash, G.P. (1997); Visualizing, Measuring and Managing Knowledge, Research Technology Management, July-August, 1997, p24-31.
  • Chase, R.L. (1997); Knowledge management benchmarks, Journal of Knowledge Management, Vol. 1, No. 1, 1997, p83-92.
  • Cheah, Y-N. and Abidi, S.S.R. (1999); Evaluating the Efficacy of Knowledge Management and Organisational Memory, Towards Healthcare Enterprise Modelling, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Davenport, T.H., De Long, D.W. and Beers, M.C. (1998); Successful Knowledge Management Projects, Sloan Management Review, Winter 1998, p43-57.
  • Dekker, R. and de Hoog, R. (1999); The monetary value of knowledge assets: a micro approach, Internal report, University of Amsterdam, 1999.
  • De Gooijer, J. (1999); Designing a knowledge management performance framework for a public sector organisation, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p204-216.
  • Drew, S.A.W. (1997); From Knowledge to Action: the impact of benchmarking on organizational performance, Long Range Planning, Vol. 30, No. 3, June, 1997, p427-441.
  • Glazer, R. (1998); MEASURING THE KNOWER - TOWARDS A THEORY OF KNOWLEDGE EQUITY, California Management Review, Vol. 40, No. 3, September, 1998, p175.
  • Kortink, M. (1999); Measuring the benefits of Knowledge Programs, presentation slides given at Knowledge Management Asia Pacific Conference, 12-14 July, 1999, Sydney.
  • Kotnour, T., Orr, C., Spaulding, J. and Guidi, J. (1997); Determining the benefits of Knowledge Management activities, Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Vol. 1, 1997, IEEE, Piscataway, NJ, USA, 97CB36088, 1997, p94-99.
  • Kruse, J., Klein, D., Braund, S., Moorehead, L. and Simeone, B. (1998); Co-management of natural resources: A comparison of two caribou management systems, Human Organization, Vol. 57, No. 4, Winter, 1998, p447-458.
  • Liebowitz, J. and Wright, K. (1999); Does measuring knowledge make "cents"?, Expert Systems with Applications, Vol. 17, No. 2, August, 1999, p99-103.
  • Mellor, R.W. (1999); Quantitative approaches in Knowledge Management, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p302-312.
  • Pearson, T.A. (1999); Measurements and the Knowledge Revolution, Quality Progress, Vol. 32, No. 9, September, 1999, p31-7.
  • Pringle, D. (1998); Measure for measure, Information Strategy, Vol. 3, No. 7, 1998, p28-31.
  • Roos, G. and Roos, J. (1997); Measuring your company's intellectual performance, Long Range Planning, Vol. 30, No. 3, June, 1997, p413-426.
  • Skyrme, D.J. (1998): Measuring the value of knowledge: metrics for the knowledge-based business, Business Intelligence, London, 1998.
  • Skyrme, D.J. and Amidon, D.M. (1998); New measures of success, Journal of Business Strategy, Vol. 19, No. 1, Jan/Feb, 1998, p20-24.
  • Strassmann, P.A. (1998); Taking the measure of knowledge assets, Computerworld, Vol. 32, No. 14, April 6, 1998, p74.
  • Verkasalo, M. and Lappalainen, P. (1998); A method of measuring the efficiency of the knowledge utilization process, IEEE Transactions on Engineering Management, Vol. 45, No. 4, November, 1998, p414-23.
  • Wilkins, J., Wegen, B.V. and De Hoog, R. (1997); Understanding and valuing knowledge assets: overview and method, Expert Systems with Applications, Vol. 13, No. 1, September, 1997, p55-72.

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Web and Intranet for KM

  • Anonymous (1998); Lotus, IBM and Knowledge Management, January, 1998.
  • Applehans, W., Globe, A. and Laugero, G. (1999): Managing Knowledge: A Practical Web-Based Approach, Addison-Wesley, Reading, 1999.
  • Bart, T. (1999); Knowledge Management at Nuon, Proceedings of the International Conference on Case-Based Reasoning, 27th July, 1999.
  • Caldwell, N.M.H., Rodgers, P.A. and Huxor, A.P. (1999); Web-Based Knowledge Management for Distributed Design, IEEE Intelligent Systems, September, 1999.
  • Carayannis, E.G. (1998); The strategic management of technological learning in project/program management: The role of extranets, intranets, and intelligent agents in knowledge generation, diffusion, and leveraging, Technovation, Vol. 18, No. 11, November, 1998, p697-703.
  • Cohen, S. (1998); KNOWLEDGE MANAGEMENTS KILLER APP, Training & Development, Vol. 52, No. 1, January, 1998, p50.
  • Davenport, T.H. and Klahr, P. (1998); Managing customer support knowledge, California Management Review, Vol. 40, No. 3, Spring, 1998, p195-208.
  • Davies, J., Stewart, S. and Weeks, E. (1998); Knowledge Sharing over WWW, WebNet '98, November 1998.
  • Domingue, J. (1998); Tadzebao and WebOnto: Discussing, Browsing, and editing ontologies on the web, Proceedings of KAW'98, Banff, Canada.
  • Doyle, M.D., Ang, C.S., Martin, D.C. and Noe, A. (1996); Visible embryo project: Embedded program objects for knowledge access, creation and management through the World Wide Web, Computerized Medical Imaging & Graphics, Vol. 20, No. 6, November-December 1996, p423-431.
  • Edelman, R. (1997); Benefits of Web access, Informationweek, Issue 653, 20th October, 1997, p82-88.
  • El-Zoghabi, A.A., Shen, S.N.T., Ismail, M A. and Korany, E A. (1993); Client-server computing model for heterogeneous distributed knowledge management, Conference Proceedings - IEEE SOUTHEASTCON, IEEE, Piscataway, NJ, USA, 1993, p4.
  • Faux, I., Radeke, E., Stewing, F.J., Vanderbroek, G., Kesteloot, P. and Sabin, A. (1998); INTELLIGENT ACCESS, PUBLISHING AND COLLABORATION IN GLOBAL ENGINEERING NETWORKING, Computer Networks & Isdn Systems, Vol. 30, No. 13, August 3 1998, p1249-1262.
  • Fensel, D., Decker, S., Erdmann, M. and Studer, R. (1998); Ontotobroker: Or How to Enable Intelligent Access to the WWW, Proceedings of the 11th Banff Knowledge Acquisition for Knowledge Based Systems Workshop, Banff Canada, Vol. 2, SHARE-8.1-SHARE-8.18.
  • Ginsburg, M. and Kambil, A. (1999); Annotate: A web-based knowledge management support system for document collections, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p46.
  • Grayson, C.J. and O' Dell, C.S. (1998); Mining your hidden resources, Across the Board, Vol. 35, No. 4, April, 1998, p23-28.
  • Greenberg, I. (1998); Knowledge sharing via Intranet, Informationweek, Issue 703, 5th October, 1998, p14.
  • Jarke, M., Jeusfeld, M.A., Peters, P. and Pohl, K. (1997); Coordinating distributed organizational knowledge, Data & Knowledge Engineering, Vol. 23, 1997, p247-268.
  • Maurer, H. (1998); Web-Based Knowledge Management, Computer, March, 1998, p122-123.
  • Maurer, H. (1998); Modern WISs, Communications of the ACM, Vol. 41, No. 7, July 1998, p114-15.
  • Maurer, F. and Dellen, B. (1998); Internet based software process support, Proceedings of the 1998 Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, IEEE Comp Soc, Los Alamitos, CA, USA,98TB100253, p27-32.
  • McCormack, C. and Jones, D. (1997): Building a Web-based Education System, John Wiley & Sons, 1997.
  • Morley, D. (1999); Knowledge Management Architecture, CRC Press, 1999.
  • Nambisan, S. and Wang, Y-M. (1999); Roadblocks to Web technology adoption?, Communications of the ACM, Vol. 42, No. 1, January, 1999, p98-101.
  • Nerney, C. (1998); BackWeb pulls back on push, Network World, Vol. 15, No. 7, 16th February, 1998, p26.
  • Newell, S., Scarbrough, H., Swan, J. and Hislop, D. (1999); Intranets and knowledge management: Complex processes and ironic outcomes, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA, PR00001.. p7.
  • Omfjord, T. (1997); Intranet and information: bringing order to chaos, Fid News Bulletin, Vol. 47, No. 7-8, July-August, 1997, p196-201.
  • Records, L.R. (1997); Knowledge Asset Management Technlogy: Using the Internet for Collaborative Work, ISEM Applications of Emerging Technology Conference, 1997.
  • Savage, C. (1996): Fifth Generation Management: On Creating Virtual Enterprising Dynamic Teaming and Knowledge Networking, Revised edition, Butterworth-Heinemann, 1996.
  • Schrage, M. (1995): No More Teams!: Mastering the Dynamics of Creative Collaboration, Currency Doubleday, New York, 1995.
  • Scott, J.E. (1998); Organizational knowledge and the intranet, Decision Support Systems, Vol. 23, 1998, p3-17.
  • Senna, J. (1998); XML bridges the gap, Infoworld, Vol. 20, No. 22, 1st June, 1998, p88-90.
  • Speh, M. (1996); Enabling a global community of knowledge, ASLIB Proceedings, Vol. 48, No. 9, September, 1996, p199-203.
  • Thomson, A.J. and Mitchell, A. (1999); Collaborative Knowledge Management for long-term research sites, The Forestry Chronicle, Vol. 75, No. 3, May/June, 1999, p491-496.

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KM for Small to Medium size Enterprises

  • Mannington, M. (1999); Knowledge Management for Small to Medium Size Enterprises with particular emphasis on the tourism industry, MDP(IT) Project B report, University of Technology, Sydney, 1999.
  • Prenninger, J., Polterauer, A., Prieto, J., Hauss, I. and Rohrborn, D. (1998); MaKe-IT SME Management of Knowledge Using Integrated Tools for SMEs, European Commission ESPRIT Programme Project Number 25734 report, 7-12-98.

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Collaborative Filtering and Groupware

  • Barbuceanu, M. and Fox, M.S. (1994); Information agent: An infrastructure agent supporting collaborative enterprise architectures, Proceedings of the 3rd Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises Proc 3 Workshop Enabling Technol Infrastruct Collab Enterp 1994, 94TH0632-0, p112-116.
  • Borchers, A., Herlocker, J., Konstan, J. and Riedl, J. (1998); Ganging up on information overload, Computer, April, 1998, p106-108.
  • Cecez-Kecmanovic, D. (1994); Organisational Activity Support Systems, Decision Support Systems, Vol. 12, 1994, p365-379.
  • Coleman, D. (1997): Groupware: Collaborative Strategies for Corporate LANs and Intranets. Upper Saddle Ridge New Jersey, Prentice Hall, 1997.
  • Coleman, D. (1997); Knowledge management: The next golden egg in groupware, Computer Reseller News, Issue 729, 31st March, 1997, p79-80.
  • Fisher, K. (1997): The Distributed Mind: Achieving High Performance Through the Collective Intelligence of Knowledge Work Teams, 1997.
  • Forman, P.P. (1998); Future visions of groupware, Computer Reseller News, No. 789, May 18 1998, p122.
  • Haake, J.M. and Wang, W. (1999); Flexible support for business processes: extending cooperative hypermedia with process support, Information and Software Technology, Vol. 41, No. 6, April, 1999, p355-366.
  • Honda, S., Tomioka, H., Kimura, T., Oosawa, T., Okada, K and Matsushita, Y. (1999); A company-office system "Velentine" providing informal communication and personal space based on 3D virtual space and avatars, Information and Software Technology, Vol. 41, No. 6, April, 1999, p383-398.
  • Hook, M. and Baker, H.M. (1997); Groupware: A tool for collaborative computing and knowledge management, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2, 1997, Decision Science Institute, Atlanta, GA, USA, p822-824.
  • Lange, B.M. (1992); OMNI: A Corporate Knowledge Environment for Collaborative Work, Proceedings of the IEEE Conference on System, Man and Cybernetics, Vol. 2, 1992, p949-953.
  • Mansfield, T., Kaplan, S., Fitzpatrick, G., Phelps, T., Fitzpatrick, M. and Taylor, R. (1999); Toward locales supporting collaboration with orbit, Information and Software Technology, Vol. 41, No. 6, April, 1999, p367-382.
  • Papows, J. (1998); The rapid evolution of collaborative tools: A paradigm shift, Telecommunications (Americas Edition), Vol. 32, No. 1, January, 1998, p31-32.
  • Pendergast, M. and Hayne, S. (1999); Groupware and social networks: Will life ever be the same again ?, Information and Software Technology, Vol. 41, No. 6, April, 1999, p311-318.
  • Poltrock, S.E. and Engelbeck, G. (1999); TelCoW: telework under the co-ordination of a workflow management system, Information and Software Technology, Vol. 41, No. 6, April, 1999, p341-354.
  • Salo, A. and Kakola, T. (1999); Groupware Architecture for Requirements Processes in New Product Development, Proceedings of the 32nd Hawaii International Conference on System Sciences, 1999.
  • Schmidt, K. (1999); Of maps and scripts the status of formal constructs in cooperative work, Information and Software Technology, Vol. 41, No. 6, April, 1999, p319-330.
  • Schrage, M. (1997); Collaborative Tools: A First Look, in Knowledge Management Tools, edited by Rudy L. Ruggles, Butterworth-Heinemann, Boston, 1997.
  • Wasfi, A.M.A. (1999); Collecting User Access Patterns for Building User Profiles for Collaborative Filtering, in Proceedings of the 1999 Internaitonal Conference on Intelligent User Interfaces, edited by M. Maybury, 5-8th January, 1999, Los Angeles.

[contents]

Industry reports & case studies

  • Anonymous (1998); Knowledge for development, World Bank Development Report, Washington DC, 1998.
  • Anonymous (1998); The WB: Knowledge & Resources for Change, World Bank Development report Washington DC, 1998.
  • Anonymous (1998); The Knowledge Journey: A business guide to knowledge systems, KPMG Consulting, 1998.
  • Anaonymous (1998); Knowledge Management of Internal Best Practices, (confidential) Research Report, Best Practices, LLC., Chapel Hill, North Carolina, 1998.
  • Barlett, C. (1996); Mckinsey & Co.: Managing knowledge and learning, Case 9-396-357, Harvard Business School, Boston, MA, 1996.
  • Birch, S. (1997); BMW discusses future research directions, Automotive Engineering, Vol. 105, July 1997, p62.
  • Brenneman, W.B., Keys, J.B. and Fulmer, R.M. (1998); Learning across a living memory: The Shell Companies Experience, Organizational Dynamics, Autumn, 1998, p61-69.
  • Buckman, R.H. (1998); Knowledge sharing at Buckman Labs, Journal of Business Strategy, Vol. 19, No. 1, Jan/Feb, 1998, p11-15.
  • Collison, C. (1998); Implementing a Knowledge Management Strategy, paper presented to KnowledgeWorks 1998,
  • Copeland, L. (1998); Lotus takes integration route to knowledge management, Computer Reseller News, Issue 803, 17th August, 98, p69-70.
  • Cunningham, C. and Trott, B. (1998); Microsoft looks for knowledge, Infoworld, Vol. 20, No. 47, 23rd November, 1998, p10.
  • The Delphi Group (1997); Delphi on Knowledge Management: Research and Perspectives on Today's Knowledge Landscape, The Delphi Group, 1997.
  • Davis, B. (1998); Shared values, The Engineer (London, England), Vol. 287, No. 7424, 23rd October, 1998, p17.
  • Davis, M. (1998); Knowledge Management, Information Strategy: The Executive's Journal, Fall, 1998, p11-22.
  • EIU (1998); Andersen consulting, Financial services in the virtual world, London, 1998.
  • EIU (1999); Andersen Consulting, Knowledge workers revealed: New challenges for Asia, London, 1999.
  • Freeman, T. (1999); Assessing he innovation capacity of the consortium: an evaluation of the CAM-I cost management systems program, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p61-65.
  • Ghiselin, D. (1998); New technology, new techniques, set the pace for success, Petroleum Engineer International, Vol. 71, January 1998, p47.
  • Heisig, P. (1998); Knowledge management improvements survey, Fraunhofer Institute, Berlin, 1998.
  • Knott, D. (1997); Get smarter by sharing ideas, Oil & Gas Journal, Vol. 95, May 26 1997, p32.
  • Knowledge Management Newsletter, Vol. 1, Issue 1, August-September, 1997.
  • KMPG (1998); Knowledge Management Research Report (1998), +44 171 311 1000, UK.
  • McConnachie, G. (1997); Dow's quest for intellectual value, Measuring Business Excellence, Vol. 1, No. 2, 1997.
  • Moore, C. (1998); Knowledge management: A case study, CIO, Vol. 12, No. 4 (Section 1), 15th November, 1998, p66.
  • Moules, J. (1998); Nestle: The missing ingredient, Information Strategy, Vol. 3, No. 1, 1998, p35-37.
  • Mullin, R. and Newlin, S. (1999); Knowledge management - Field-smart Nalco forges ahead, Chemical Week, Vol. 161, No. 12, 1999, 31st March, 1999, p41.
  • Odem, P. and O Dell, C. (1998); Invented here: How Sequent Computer publishes knowledge, Journal of Business Strategy, Vol. 19, No. 1, Jan/Feb 1998, p25-28.
  • Ovum (1998); Knowledge management: Applications, markets & technology, report, +44 171 312 7265.
  • Pack, T. and Pemberton, J. (1998); The cutting-edge libraries of the Ford Motor Company, Online, Vol. 22, No. 5, Sep/Oct, 1998, p14-20.
  • Papows, J. (1998); The rapid evolution of collaborative tools: A paradigm shift, Telecommunications (Americas Edition), Vol. 32, No. 1, January, 1998, p31-32.
  • Pemberton, J M. (1997); Chief knowledge officer: The climax to your career?, Records Management Quarterly, Vol. 31, No. 2, April, 1997, p66-69.
  • Petrash, G. (1996); Dow's journey to a knowledge value management culture, European Management Journal, Vol. 14, No. 4, 1996, p365-373.
  • Pinelli, T.E. and Barclay, R.O. (1998); MAXIMIZING THE RESULTS OF FEDERALLY-FUNDED RESEARCH AND DEVELOPMENT THROUGH KNOWLEDGE MANAGEMENT - A STRATEGIC IMPERATIVE FOR IMPROVING US COMPETITIVENESS, Government Information Quarterly, Vol. 15, No. 2, 1998, p157-172.
  • Raitt, D., Loekken, S., Scholz, J., Steiner, H. and Secchi, P. (1997); CORPORATE KNOWLEDGE MANAGEMENT AND RELATED INITIATIVES AT ESA, ESA Bulletin-European Space Agency, Vol. 92, November, 1997, p112-118.
  • Rose, I. (1997); Valuing Intellectual Capital, IBR Consulting Services Ltd internal report, 23rd August, 1997.
  • Rowland, H. (1998); Building a knowledge-based health service: R&D gap, KM Review, Vol. 3, No. 17, 1998.
  • Schwabe, G. (1999); Understanding and supporting knowledge management and organizational memory in a city council, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p47.
  • Sieloff, C.G. (1999); If only HP knew what HP knows: the roots of knowledge management at Hewlett-Packard, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p47-53.
  • Simon, E. and Bredemeier, W. (1999); Electronic information services as instruments for promoting foreign trade - An initiative of the German information industry [German], Nfd Information-Wissenschaft und Praxis, Vol. 50, No. 3, May-Jun, 1999, p179-186.
  • Skandia (1996); Skandia's intellectual capital, Skandia Annual Report & Supplements, Stockholm, 1996.
  • Spijkervet, A. and Van der Spek, R. (1994); Results of a survey within 80 companies in the Netherlands, Technical report, Knowledge management network, Utrecht, Holland, 1994.

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© 2000 SGES

Last updated January 04, 2000