Bibliography on Knowledge Management

Version 4.0, January, 2000
(Prepared by Eric Tsui, Computer Sciences Corporation, Email: etsui2@csc.com.au )

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Contents

  1. General
  2. Ontologies, Corporate Memory & Organisational Learning
  3. Knowledge Management Tools & Artificial Intelligence Technology
  4. KM Architecture, Processes & Frameworks
  5. KM Applications - Architecture, building & town planning
  6. KM Applications - Business Processes & Workflow
  7. KM Applications - Chemical, mining & oil industries
  8. KM Applications - Communications
  9. KM Applications - Consulting firms
  10. KM Applications - Customer Relationship Management & Help Desk
  11. KM Applications - Decision making
  12. KM Applications - Defense
  13. KM Applications - E-Business & ERP systems
  14. KM Applications - Education, research & development
  15. KM Applications - Human Resources
  16. KM Applications - Intellectual Assets
  17. KM Applications - Library & Information Services
  18. KM Applications - Medical & Healthcare
  19. KM Applications - Legal
  20. KM Applications - Marketing
  21. KM Applications - Quality
  22. KM Applications - Product Development
  23. KM Applications - Software development, application & reuse
  24. KM Applications - Virtual teams & enterprises
  25. KM Applications - Others
  26. Measurements
  27. Web & Intranet for Knowledge Management
  28. KM for Small to Medium size Enterprises
  29. Collaborative Filtering & Groupware
  30. Industry reports & case studies

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General

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  • Allee, V. (1997); 12 principles of knowledge management, Training & Development, Vol. 51, No. 11, November, 1997, p71-74.
  • Allee, V. (1997): The Knowledge Evolution: Expanding Organizational Intelligence, 1997.
  • Alvesson, M. (1993); Organization as a rethoric: Knowledge-intensive firms and the struggle with ambiguity, Journal of Management Studies, Vol. 30, No. 6, 1993, p997-1015.
  • Amidon, D.M. and Skyrme D.J. (1997): Creating the Knowledge-Based Business, Business Intelligence, 1997.
  • Angell, I. (1998); The knowledge scam, Information Strategy, Vol. 3, No. 6, 1998, p23-25.
  • Angus, J., Patel, J. and Harty, J. (1998); Knowledge management: Great concept...but what is it?, Informationweek, Issue 673, 16th March, 1998, p58-70.
  • Anonymous (1997); How Do You Manage Knowledge?, Support Management Magazine, September-October, 1997.
  • Anonymous (1998); Cash in on culture, The Engineer (London, England), Vol. 287, No. 7425, 30th October, 1998, p21.
  • Anonymous (1998); The power of knowledge - A business guide to knowledge management, KPMG Consulting, 1998.
  • Anonymous (1998); Knowledge Management Research Report, KPMG Consulting, 1998.
  • Anonymous (1998); Information technology: how fast can we think?, Petroleum Engineer International, Vol. 71, No. 9, September, 1998, p3-4.
  • Anonymous (1998); Seven steps to implementing knowledge management in your organisation, Corporate Executive Briefing, Dataware Technologies, 1998.
  • Anonymous (1998); Knowledge Management: Linking people to knowledge for bottom line results, Corporate Executive Briefing, Dataware Technologies, 1998.
  • Anonymous (1998); Knowledge management: Top IT issue for 21st century, Crossborder Monitor, Vol. 6, No. 50, 16th December, 1998, p4-5.
  • Anonymous (1998); KNOWLEDGE MANAGEMENT - FIGHTING THE FAD, Online & Cdrom Review, Vol. 22, No. 2, April, 1998, p107-113.
  • Anonymous (1998); SURFING THE HYPE CURVE, Forbes, Supplement S, September, 1998, p16-18.
  • Anonymous (1999); Start making sense, MIS Australia, September, 1999, p88-92.
  • Auster, E. and Choo, C.W. (1996): Managing information for the competitive edge, Neal-Schuman Publishers, 1996.
  • Bartholomew, D. (1998); The power of information, Industry Week, Vol. 247, No. 9, May 4 1998, p 43.
  • Bassi, L.J. (1997); Harnessing the power of intellectual capital, Training & Development, Vol. 51, No. 12, December, 1997, p25-30.
  • Basu A. (1998); Perspectives on operations research in data and knowledge management, European Journal Of Operational Research, Vol. 111, No. 1, 1998, p1-14.
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  • Blackler, F., Reed, M. and Whitaker, A. (1993); Knowledge workers and contemporary organizations, Journal of Management Studies, Vol. 30, No. 6, 1993, p851-862.
  • Boisot, M.H. (1998): Knowledge Assets: Securing Competitive Advantage in the Information Economy, Oxford University Press, Oxford, 1998.
  • Bottomley, A. (1998); Jumping on the bandwagon, Information Strategy, Vol. 3, No. 6, 1998, p25-26.
  • Brenner, P.M. (1999); Motivating knowledge workers: The role of the workplace, Quality Progress, Vol. 32, No. 1, January, 1999, p33-37.
  • Brooking, A. (1996): Intellectual Capital: Core Asset for the Third Millenium Enterprise, International Thomson Business Press, 1996.
  • Bushell, S. (1999); Knowledge Management, CIO, April, 1999, p15-19.
  • Butler, J.G. (1997): Information Technology: Converging Strategies and Trends for the 21st Century, 1997.
  • Choo, C.W. (1995): Information management for the intelligent organization: the art of scanning the environment, 1995.
  • Choo, C.W. (1998): The knowing organization: how organizations use information to construct meaning, create knowledge, and make decisions, Oxford University Press, 1998.
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  • Cliffe, S. (1998); KNOWLEDGE MANAGEMENT - THE WELL-CONNECTED BUSINESS, Harvard Business Review, Vol. 76, No. 4, July-August, 1998, p17.
  • Coates, J.F. (1999); Looking ahead - The inevitability of knowledge management, Research-Technology Management, Vol. 42, No. 4, Jul-Aug. 1999, p6-7.
  • Cole-Gomolski, B. (1998); Finding the knowledge you need, Computerworld, Vol. 32, No. 18, May 4, 1998, p69-70.
  • Coleman, D. (1998); Knowledge Management: Bringing Value To Information, Computer Reseller News, No. 789, May 18 1998, p119,122.
  • Colin, E. and Spender, J.C. (1998): Managerial and Organizational Cognition: Theory, Methods and Research, 1998.
  • Collins, D. (1998); Knowledge work or working knowledge?, Ambiguity and confusion in the analysis of the knowledge age, Journal of systemic knowledge management, March, 1998.
  • Concei‡…o, P., Gibson, D., Hector, M.V. and Shariq, S. (1997); Towards a research agenda for knowledge policies and management, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p129-141.
  • Cortada, J.W. (1998): Rise of the Knowledge Worker (Resources for the Knowledge-Based Economy), 1998.
  • Cottrill, K. (1998); KNOWLEDGE MANAGEMENT - NETWORKING FOR INNOVATION, Chemical Week, Vol. 160, No. 7, 25th February, 1998, p39.
  • Cropley, J. (1998); Knowledge management: A dilemma, Business Information Review, Vol. 15, No. 1, March, 1998, p27-34.
  • Cusack, M. (1998): Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction, 1998.
  • Cushman, A., Fleming, M., Harris, K., Hunter, R. and Rosser, B. (1999); The Knowledge Management Scenario: Trends and Directions for 1998-2003, Gartner's Group Strategic Analysis Report, R-07-7706, 18 March 1999, 38pp.
  • Cutcher-Gershenfeld, J. (1998): Knowledge-Driven Work: Unexpected Lessons from Japanese and United States Work Practices, 1998.
  • Davenport, T., Eccles, R.G. and Prusak, L. (1992); Information Politics, Sloan Management Review, Fall, 1992, p53-65.
  • Davenport, T. (1997): Information Ecology: Mastering the Information and Knowledge Environment: Why Technology is not enough for Success in the Information Age, Oxford University Press, 1997.
  • Davenport, T. and Prusak, L. (1998): Working Knowledge: How organizations manage what they know, Harvard Business School Press, Boston, 1998.
  • Davenport, T. and Prusak, L. (1998); Learn how valuable knowledge is acquired, created, bought and bartered, Australian Library Journal, Vol. 47, No. 3, August, 1998, p268-272.
  • David, I. (1998); Doing the knowledge, Professional Engineering, Vol. 11, No. 11, June 10 1998, p29-30.
  • Dawson, R. (1999): Developing Knowledge-Based Client Relationships The Future of Professional Services, Butterworth Heinemann, Woburn, 1999.
  • Demarest, M. (1997); Understanding Knowledge Management, Long Range Planning, Vol. 30, No. 3, 1997, p374-384.
  • Despres, C.J-N. and Hiltrop, J-M. (1995); Human Resource management in the knowledge age: Current practice and perspectives on the future, Employee relations, Vol. 17, No. 1, 1995, p9-23.
  • Despres, C.J-N. (1997); Work, management and the dynamics of knowledge, Sasin Journal of Management, Vol. 2, 1997, p1-13.
  • Dobija, M. (1998); How to place human resources into the balance sheet, Journal of Human Resource Costing and Accounting, Vol. 3, No. 1, 1998, p83-92.
  • Dorfman, P. (1997); How Do You Manage Knowledge?, Support Management Magazine, September/October, 1997. (http://www.supportmanagement.com/back/sep-oct/knowledge.html)
  • Dove, R. (1998); Knowledge management--it's not just in the IT department, Production, Vol. 110, No. 3, March, 1998, p26-28.
  • Drucker, P. (1999); Knowledge-Worker Productivity: The biggest challenge, California Management Review, Vol. 41, No. 2, Winter, 1999, p79-94.
  • Duhon, B. (1998); It's all in our heads, Inform, Vol. 12, No. 8, September, 1998, p8-13.
  • Dykeman, J.B. (1998); Knowledge management moves from theory toward practice. Managing Office Technology, Vol. 43, No. 4. May, 1998, p12-13.
  • Earl, M.J. and Scott, I.A. (1999); Opinion - What is a chief knowledge officer?, Sloan Management Review, Vol. 40, No. 2, Winter, 1999, p29.
  • Edmonston, J. (1998); Future is in knowledge management, Advertising Age's Business Marketing, Vol. 83, No. 11, November, 1998, p42.
  • Edvinsson, L. and Malone, M. S. (1997): Intellectual Capital: Realising you Compay's True Value by Finding it's Hidden Brainpower, Harper business, 1997.
  • Eisenberg, H. (1997); Reengineering and dumbsizing: mismanagement of the knowledge resource, Quality Progress, Vol. 30, May, 1997, p57-64.
  • Ekstedt, E. (1999): Neo-Industrial Organising: Renewal by Action and Knowledge Formation in a Project-Intensive Economy (Routledge Advances in Management and Business, 1999.
  • Essers, J. and Schreinemakers, J. (1997); Nonaka's Subjectivist Conception of Knowledge in Corporate Knowledge Program, Knowledge Organization, Vol. 24, No. 1, 1997, p24-32.
  • Fleck, J. (1997); Contingent knowledge and technology development, Technology Analysis & Strategic Management, Vol. 9, No. 4, December, 1997, p383-397.
  • Fong, E., Hurwitz, S. and Yesha, Y. (1995); Third International Conference on Information and Knowledge Management (CIKM-94), Gaithersburg, MD, Nov. 29-Dec. 1, 1994, Journal of Research of the National Institute of Standards & Technology, Vol. 100, January/February 1995, p67-9.
  • Frappaolo, C. (1998); Defining knowledge management: Four basic functions, Computerworld, Vol. 32, No. 8, 23rd, November, 1998, p80.
  • Fruin, M.W. (1997): Knowledge Works, Oxford University Press, UK.
  • Fryer, B. (1998); Creative disruption, Information Strategy, Vol. 3, No. 6, 1998, p34-36.
  • Ganzel, R., Picard, M. and Stamps, D. (1998); Is knowledge management the next big thing?, Training, Vol. 35, No. 4, April, 1998, p16.
  • Gardner, D. (1998); Get smart, Infoworld, Vol. 20, No. 14, April 6, 1998, p97-98.
  • Gardner, D. (1998); Knowledge that won't fit in a database--people, Infoworld, Vol. 20, No. 14, April 6, 1998, p98.
  • Gautschi, T. (1999); Does your firm manage knowledge?, Design News, Vol. 54, No. 11, June 7 1999, p188.
  • Glasser, P. (1999); The Knowledge Factor, CIO, March, 1999, p46-49.
  • Goshal, S. and Bartlett, C.A. (1998): The individualized corporation, Harper Business, UK & Maxima, Paris, 1998.
  • Greengard, S. (1998); How to make KM a reality, Workforce, Vol. 77, No. 10, October, 1998, p90-91.
  • Kochan, T.A. and Shimada, H. (1998): Knowledge-Driven Work, Oxford University Press, Oxford, 1998.
  • Fahey L. and Prusak, L. (1998); THE ELEVEN DEADLIEST SINS OF KNOWLEDGE MANAGEMENT, California Management Review, Vol. 40, No. 3, September, 1998, p265.
  • Fuld, L.M. (1999); Knowledge Profiteer, CIO, March, 1999, p42-44.
  • Halal, W.E. (1998): The Infinite Resource: Creating and Leading the Knowledge Enterprise, Jossey-Bass Business and Management Series, 1998.
  • Hall, N.G., Stivers, B., Covin, T. and Smalt, S. (1997); Knowledge management and information technology, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2 1997, Decision Science Institute, Atlanta, GA, USA, p818-821.
  • Hannabuss, S. (1987): Knowledge Management, Library Management, Vol. 8, No. 5, 1987.
  • Harris, K. and Bair, J. (1998); Knowledge Management: Progress, but still in Phase 1, Gartner's Group Monthly Research Review (MRR), 1st February, 1998.
  • Harrison, R. (1998); Intellectual assets, People Management, Vol. 4, No. 7, April 2, 1998, p33.
  • Harryson, S. (1998): Japanese Technology and Innovation Management: From Know-How to Know-Who, 1998.
  • Harvard Business Review on Knowledge Management, Harvard Business School Press, 1998.
  • Harvey, M. and Lutsch, R. (1999); Balancing the intellectual capital books: Intangible liabilities, European Management Journal, Vol. 17, No. 1, February, 1999, p85-92.
  • Havens, C. and Ellen, Knapp (1999); Easing into knowledge management, Planning Review, Vol. 27, No. 2, March/April, 1999, p4-9.
  • Hubbard, J. and Carrillo, K.M. (1998); Knowledge Revolution, Information Week, 5th January, 1998.
  • Hiebeler, R.J. (1996); Benchmarking: Knowledge management, Planning Review, Vol. 24, No. 2, Mar/Apr, 1996, p22-29.
  • Hildebrand, C. (1999); Making KM pay off, CIO, March, 1999, p60-62.
  • Hope, J. and Hope, T. (1997): Competing in the third wave: The ten key management issues of the information age, Harvard Business School Press, Boston, 1997.
  • Huang, K-T. (1997); Capitalizing collective knowledge for winning execution and teamwork, Journal of Knowledge Management, Vol. 1, No. 2, 1997, p149-156.
  • Huang, K-T. (1998); Capitalizing on intellectual assets, IBM Systems Journal, Vol. 37, No. 4, 1998, p570-83.
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  • Kampffmeyer, U. and Werther, S. (1999); Knowledge is power, but only it is passed on - Status of knowledge management at the firm [German], Nfd Information-Wissenschaft und Praxis, Vol. 50, No. 3, May-Jun, 1999, p142-148.
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  • Klein, M. (1999); Managing knowledge drives key decisions, National Underwriter (Property & Casualty/Risk & Benefits Management), Vol. 103, No. 13, 29th March, 1999, p17-19.
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[contents]

Ontologies, Corporate Memory & Organisational Learning

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[contents]

Knowledge Management Tools & Artificial Intelligence Technology

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  • Uschold, M., Jasper, R. and Kitzmiller, T. (1999); Integrated Frameworks for KM, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
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[contents]

KM Architecture, Processes & Frameworks

  • Adler, P.S. (1989); When Knowledge is the Critical Resource, Knowledge Management is the Critical Task, IEEE Transactions on Engineering Management, Vol. 36, No. 2, May 1989, p87-94.
  • Alavi, M. and Leidner, D. (1999); Knowledge management systems: Emerging views and practices from the field, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p239.
  • Amidon, D.M. (1998); Evolving community of knowledge practice: The Ken awakening, International Journal of Technology Management, Vol. 16, No. 1-3, 1998, p45-63.
  • Barthelmé F., Ermine J.-L. and Rosenthal-Sabroux, C. (1998); An architecture for knowledge evolution in organisations, European Journal of Operational Research Vol. 109, No. 2, 1998, p414-427.
  • Chen, C. and Davies, J. (1999); Integrating spatial, semantic, and social structures for knowledge management, Proceedings of the Hawaii International Conference on System Sciences 1999, IEEE Comp Soc, Los Alamitos, CA, USA,PR00001.. p44.
  • Clark, M., Chirravuri, J. and Doyle, W. (2000); Process and Knowledge Description method, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Coleman, D. (1998); Taking the best approach to knowledge management, Computer Reseller News, Delic, K.A. and Lahaix, D. (1998); Knowledge Harvesting, Articulation, and Delivery, The Helwett-Packard Journal, May, 1998, p74-81.
  • Dove, R. (1998); Building a principle-based knowledge management practice, Production, Vol. 110, No. 2, February, 1998, p16-17.
  • Drew S. (1999); Building knowledge management into strategy: Making sense of a new perspective, Long Range Planning, Vol. 32, No. 1, February, 1999, p130-136.
  • Ghilardi, F.J.M. (1997); Getting to "real-time" knowledge management: From knowledge management to knowledge generation, Online, Vol. 21, No. 5, September/October, 1997, p99-102.
  • Godbout, A.J. (1999); Filtering Knowledge: Changing information into knowledge assets, Journal of Systemic Knowledge Management, January, 1999.
  • Grayson, C.J. and O'Dell, C.S. (1998); Mining your hidden resources, Across the Board, Vol. 35, No. 4, April, 1998, p23-28.
  • Greengard, S. (1998); Will your culture support KM?, Workforce, Vol. 77, No. 10, October, 1998, p93-94.
  • Holsapple, C.W. and Joshi, K.D. (1999); Description and Analysis of Existing Knowledge Management Frameworks, Proceedings of the 32nd Hawaii International Conference on Systems Science, 1999.
  • Jordan, J. and Jones, P. (1997); Assessing your company's Knowledge Management style, Long Range Planning, Vol. 30, No. 3, June, 1997, p392-398.
  • Kenyon, J.D. (1998); A process for Knowledge Acquisition and Management, Proceedings of KAW'98, Banff, Canada.
  • Le Vie, D.S. (1998); Restructuring information for managing and transferring knowledge, IEEE International Professional Communication Conference, IPCC98, Vol. 2, p321-328.
  • Mascitelli, R. (1999); A framework for sustainable advantage in global high-tech markets, International Journal of Technology Management, Vol. 17, No. 3, 1999, p240-258.
  • McDavid, D.W. (1999); A standard for business architecture description, IBM Systems Journal, Vol. 38, No. 1, 1999, p12-31.
  • Mueller, H.J. and Schappert, A. (1999); The Knowledge Factory - A generic Knowledge Management Architecture, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Nissen, M.E., Kamel, M. and Sengupta, K. (2000); Integrating Knowledge Management, processes and systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • O' Leary, D.E. (1998); Knowledge Management Systems: Converting and Connecting, IEEE Intelligent Systems, May-June, 1998, p30-33.
  • Poynder, R. (1998); Getting to the nuts and bolts of knowledge management, Information World Review, Vol. 135, No. 20, Apr 1998.
  • Preiss, K. (1999); Modelling of knowledge flows and their impact, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p36-46.
  • Van der Spek, R. and Spijkervet, A. (1997); Knowledge Management: Dealing Intelligently with knowledge, in Knowledge Management and its integrative elements, edited by J. Liebowitz and L.C. Wilcox, CRC Press, Boca Raton, p31-59.
  • Von Krogh, G. (1998); Care in knowledge creation, California Management Review, Vol. 40, No. 3, Spring, 1998, p133-153.
  • Wiig, K.M. (1994): Knowledge Management Methods: Practical Approaches to Managing Knowledge Vol 3, 1994.
  • Wilson, L.T. and Snyder, C.A. (1999); Knowledge Management and IT: How are they related?, IT Pro, March-April, 1999, p73-75.
  • Zack, M.H. (1999); Developing a knowledge strategy, California Management Review, Vol. 41, No. 3, Spring 1999, p125-145.

[contents]

KM Applications - Architecture, building & town planning

  • Cser, J., Beheshti, R. and van der Veer, P. (1997); Towards the development of an integrated building management system, Proceedings of the Portland International Conference on Management & Technology Innovation in Technology Management - The key to Global Leadership, PICMET, 1997, p740.
  • Maret, P., Pinon, J-M. and Martin, D. (1993); Experts' hypermedia knowledge management in town councils, Computers Environment & Urban Systems, Vol. 17, No. 4, July-August 1993, p311-320.
  • Niemela, J. (1999); Ecology and urban planning, Biodiversity & Conservation, Vol. 8, No. 1, January, 1999, p119-131.
  • Perez, E. (1999); Knowledge management in the library - Not, Database, Vol. 22, No. 2, April-May, 1999, p75-78.
  • Raduma, P. (2000); Modelling CBR representation for architectural design re-use, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Tolman, F., Beheshti, R. and Cser, J. (1997); Information logistics in the building industry, Proceedings of the Portland International Conference on Management & Technology Innovation in Technology Management - The key to Global Leadership, PICMET, 1997, p740.

[contents]

KM Applications - Business Processes & Workflow

  • Abecker, A., Bernardi, A., Maus, H. and Wenzel, C. (2000); Information Support for Knowledge-Intensive Business Processes - Combining workflow with document analysis and information retrieval, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Berger, M., Ellmer, E. and Mcrkl, D. (1998); A Learning component for workflow management systems, Proceedings of the 31st Annual Hawaii International Conference on System Sciences, 1998, p754-762.
  • Chandra, C. and Smirnov, A.V. (2000); Ontology-Based Knowledge Management for Co-operative Supply Chain Configuration, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Chase, R.L. (1998); Creating a knowledge management business strategy to deliver bottom line results, Management Trends International, Lavendon, UK, Knowlman@netcomuk.co.uk. No. 791, 1 June, 1998, p111-112.
  • Filipe, J.B.L., Liu, K. and Sharp, B. (2000); Organisation simulation based on normative knowledge and role modelling, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Freiheit, J., Dehnert, J. and Zimmermann, A. (2000); Workflow modeling and performance evaluation with colored stochastic petri nets, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Gamble, R. (1998); Using AI for Knowledge Management and Business Process Reengineering, AAAI Workshop Technical Reports, WS-98-13, 1998.
  • Georgalas, N. (1999); A framework that uses repositories for information systems and knowledge integration, Proceedings of the IEEE Symposium on Application-Specific Systems and Software Engineering and Technology ASSET99, 1999, p128-135.
  • Harney, J. (1999); CRM Workflow: Knowledge Management is the backbone, Intelligent Enterprise, Vol.1, No. 13, September, 1999, p28-35.
  • Hongmei, G., Biqing, H. and Shouju, R. (2000); A UML and Petri Nets integrated modeling method for business process, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Hosseini, J. (1995); Business Process Modelling and Organizational Memory Systems: A Case Study, Proc. of the 28th Annual Hawaii International Conference on System Sciences, 1995, p363-371.
  • Jennings, N. (1999); Negotiating agents for corporate-wide business process management, Proceedings of the IFCIS International Conference on Cooperative Information Systems, 1999, p2.
  • Kovalainen, M. and Robinson, M. (1999); Experiences of different methods in the research and design of an "organisational memory" for process control, Proceedings of the 1999 International Workshop on Groupware, String Processing and Information Retrieval Symposium, p353-362.
  • Li, Q. and Lochovsky, F.H. (1998); ADOME: an advanced object modeling environment, IEEE Transactions on Knowledge & Data Engineering, Vol. 10, No. 2, March-April 1998, p255-276.
  • Lund, A. (1999); Making the most of key corporate assets, Knowledge Management Conference Asia Pacific, 12-14 July, 1999, Sydney.
  • Margelisch, A., Reimer, U., Staudt, M. and Vetterli, T. (1999); Cooperative Support for Office Work in the Insurance Business, in Proc. Int. Conference on Cooperative Information Systems, Edinburgh, Scotland, September 1999. (http://research.swisslife.ch/Papers/papers.htm)
  • Marinescu, D.C. and Palacz, K. (2000); An agent-based workflow management system, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Masuda, Y., Yamada, T., Ueno, Y. and Horii, K. (2000); Towards the cross-organizational work process coordination and enactment, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Maurer, F. (1998); A concept for an internet-based process-oriented knowledge management environment, Proceedings of KAW'98, Banff, Canada.
  • Narenda, N.C. (2000); Goal-based and risk-based creation of adaptive workflow processes, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • O' Leary, D. (2000); A theory-based model for a best practices ontology, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Reimer, U., Margelisch, A. and Standt, M. (2000); A Knowledge-Based Approach to Support Business Processes, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Remus, U. (2000); The role of process modeling in designing process-oriented knowledge management systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Staab, S. (1999); Knowledge and Business Processes: Approaching an Integration, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Suvula, P., Van den Bosch, F.A.J. and Elfring, T. (1997); Competence Building by Incorporating Clients into the Development of a Business Service Firm's Knowledge Base, in Strategic Learning and Knowledge Management, edited by R. Sanchez and A. Heene, John Wiley & Sons, New York, 1997, p123-135.
  • Van Rensburg, A. (1998); Framework for business process management, Computers & Industrial Engineering, Vol. 35, No. 1-2, October 1998, p217-220.
  • Vanrensburg, A. (1998); A FRAMEWORK FOR BUSINESS PROCESS MANAGEMENT, Computers & Industrial Engineering, Vol. 35, No. 1-2, October, 1998, p217-220.
  • Wargitsch, C., Wewers, T. and Theisinger, F. (1998); An Organizational-Memory-Based Approach for an Evolutionary Workflow Management System - Concepts and Implementation, Proceedings of the 31st Annual Hawaii International Conference on System Sciences, 1998, p174-183.
  • Wenzel, C. (1998); Integrating information extraction into workflow management systems, Proceedings of the 9th International Workshop on Database and Expert Systems Applications, 1998, p137-142.
  • Wimmer, K. and Meusel, K. (2000); Concept-based management of technical knowledge, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.

[contents]

KM Applications - Chemical, mining & oil industries

  • Anonymous (1999); LIMS and knowledge management, Chemical Engineering & Technology, Vol. 22, No. 5, May, 1999, p376-377.
  • Corben, D., Stevenson, R. and Wolstenholme, E.F. (1999); Holistic oil field value management: using system dynamics for 'intermediate level' and 'value-based' modelling in the oil industry, Journal of the Operational Research Society, Vol. 50, No. 4, April, 1999, p383-391.
  • Mottola, L., Lipsett, M. and Scoble, M. (1999); Transforming the mining industry through electronic commerce, CIM Bulletin, Vol. 92, No. 1030, p45-52.
  • Wilhelmij, P. and Holden, T. (1993); Knowledge Management for reduced risk in petrochemical operations, IEE Colloquium on Safety Critical Distributed Systems, 1993, p3-1 to 3-2.

[contents]

KM Applications - Communications

  • Anonymous (1996); AT&T sees end to paper trail, Informationweek, No. 607, 25th November, 1996, p36.
  • Berra, P.B. and Ghafoor A. (1998); Data and knowledge management in multimedia systems, IEEE Transactions on Knowledge & Data Engineering, Vol. 10, No. 6, November-December, 1998, p868-871.
  • Borron, J., Morales, D. and Klahr, P. (1996); Developing and deploying knowledge on a global scale, AAAI magazine, Winter, 1996, p65-76.
  • Bruce, M., Cooper, R., Morris, B. and Wootten, A. (1999); Managing requirements capture within a global telecommunications company, R & D Management, Vol. 29, No. 2, April, 1999, p107-119.
  • Carliner, S. (1999); Knowledge Management, Intellectual Capital, and Technical Communication, Proceedings of the IEEE International Professional Communication Conference, 1999, p85-91.
  • Cauchard, V.F., Revenu, M. and Porquet, C. (1999); Knowledge Management in Image Processing by Means of Case-Based reasoning, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Domingue, J. and Motta, E. (1999); Planet-Onto: From News Publishing to Integrated Knowledge Management Support, IEEE Intelligent Systems, September, 1999.
  • Ribičre, M., Matta, N. and Cointe, C. (1998); A proposition for managing project memory in concurrent engineering, in International Conference on Computational Intelligence and Multimedia Applications (ICCIMA'98), Churchill, Autralia, February 1998.

[contents]

KM Applications - Consulting Firms

  • Apostolou, D. and Mentzas, G. (1998); Managing corporate knowledge: A Comparative Analysis of Experiences in Consulting firms, Proceedings of the 2nd International Conference on Practical Aspects of Knowledge Management, 29-30 October, 1998, Basel, Switzerland.
  • Bodendorf, F. (2000); Management of explicit and implicit knowledge in consulting companies, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Digrius, B. (1997); Arthur Anderson Knowledge Management Consultants, Gartner's Group Research Note, 13th May, 1997.
  • Dunford, R. (1999); Managing knowledge in consulting firms, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p107-119.
  • Hansen, M.T., Nohria, N. and Tierney, T. (1999); What's Your Strategy for Managing Knowledge?, Harvard Business Review, March-April, 1999.
  • Martiny, M. (1998); KNOWLEDGE MANAGEMENT AT HP CONSULTING, Organizational Dynamics, Autumn, 1998, p71-77.
  • Morris, T. and Empson, L. (1998); ORGANISATION AND EXPERTISE - AN EXPLORATION OF KNOWLEDGE BASES AND THE MANAGEMENT OF ACCOUNTING AND CONSULTING FIRMS, Accounting Organizations & Society, Vol. 23, No. 5-6, July-August, 1998, p609-624.
  • Sarvary, M. (1999); Knowledge management and competition in the consulting industry, California Management Review, Vol. 41, No. 2, Winter, 1999, p95.

[contents]

KM Applications - Customer Relationship Management & Help Desk

  • Anonymous (1998); Strategies for a Knowledge-Based Customer Support Program, Knowledge Management Review, September-October, 1998.
  • Dorfman, P. (1998); Knowledge Metrics - New Ways to Benefit from What You Know, Call Center Solutions Magazine, July, 1998.
  • Dorfman, P. (1998); Strategies for a Knowledge-Based Customer Support Program, Knowledge Management Review, September/October, 1998.
  • Staab, S. and Schnurr, H-P. (2000); A Proactive Inferencing Agent for Desk Support, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Uhrig, C. (1999); Customer Knowledge Management as a basis for retention management and acquisition in "private banking" at Credit Sussie, Customer Relationship Management in the Financial Services Industry conference, 12-13 August, 1999, Sydney.
  • Walls, J.G. and Hofmann, H.F. (1997); Customer specification management: A case study in knowledge management process innovation, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute, Vol. 2, 1997, Decision Science Institute, Atlanta, GA, USA, p772-775.

[contents]

KM Applications - Decision Making

  • Ba, S., Lang, K.R. and Whinston, A.B. (1997); Enterprise decision support using Intranet technology, Decision Support Systems Vol. 20, No. 2, 1997, p99-134.
  • Birchall, D. and Smith, M. (1998); Developing the skills of technologists in strategic decision making - a multi-media case approach, International Journal of Technology Management, Vol. 15, No. 8, 1998, p854-868.
  • Body, J. and McCarthy, B. (1999); KM Supporting Strategic Decision Making, Knowledge Management Asia Pacific Conference, 12-14 July, 1999, Sydney.
  • Falquet, G. and Mottaz, C-L. (1999); A model for the Collaborative Design of Multi Point of View Terminological Knowledge Bases, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
  • Goodman, R.E. and Chinowsky, P.S. (1997); Preparing construction professionals for executive decision making, Journal of Management in Engineering, Vol. 13, No. 6, November-December, 1997, p55-61.
  • Marshall, C., Prusak, L. and Shpilberg, D. (1996); Financial Risk and the need for superior knowledge management, California Management Review, Vol. 38, No. 3, 1996.
  • Miller, L. and Nilakanta, S. (1997); Tools for organizational decision support: The design and development of an organizational memory system, Proceedings of the 30th Hawaii International Conference on System Sciences, Vol. 3, 7-10th January, 1997, p360-368.
  • Mirchandani, D. and Pakath, R. (1999); Four models for a decision support system, Information Management, Vol. 35, No. 1, January, 1999, p31-42.
  • Soliveres, H. and Alquier, A.M. (1997); A particular aspect of DECIDE bid decision support system: Modeling of life-cycle processes and costs, Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Vol. 4, 12-15 October, 1997, p3609-3614.

[contents]

KM Applications - Defense

  • Johnson, C., Birnbaum, L., Bareiss, R. and Hinrichs, T. (1999); Integrating Organizational Memory and Performance Support, Proceedings of the 1999 International Conference on Intelligent User Interfaces, edited by M. Maybury, 5-8 January, 1999, Los Angeles.
  • Lang, K. (1999); XML, Metadata and Efficient Knowledge Discovery, CSC Australian TECCON 99, 17-18 November, 1999, Sydney.

[contents]

KM Applications - E-Business & ERP systems

  • Burdon, S. (1999); Strategic value of knowledge in e-Business environment, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p101-106.
  • Jamoo, G. (1999); Intelligent Agent for ERP-Business interface in Knowledge Management Environments, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p81-87.
  • O' Leary, D. (2000); Knowledge Management in Enterprise Resource Planning Systems, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Perrott, B. and Brown, L. (1999); Knowledge creation for electronic business strategic management: The role of simulation, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p434-439.

[contents]

KM Applications - Education, Research & Development

  • Coombs, R. and Hull, R. (1998); KNOWLEDGE MANAGEMENT PRACTICES AND PATH-DEPENDENCY IN INNOVATION, Research Policy, Vol. 27, No. 3, July, 1998, p237-253.
  • Curtis, S.A. and Jessep, R.L. (1998); Futures team vision unrealistic without education improvements (discussion and reply of Bringing the quality to the masses: the miracle of loaves and fishes by Gregory H. Watson), Quality Progress, Vol. 31, No. 9, September, 1998, p6.
  • Dove, R. (1999); Knowledge Management, response ability, and the agile enterprises, Journal of Knowledge Management, Vol. 3, No. 1, 1999, p18-35.
  • Dove, R. (1998); Realsearch: A framework for knowledge management and continuing education, Proceedings of the 1998 IEEE Aerospace Applications Conference Proceedings, Vol. 5, 1998, IEEE Comp Soc, Los Alamitos, CA, USA, 98TH8339, p367-381.
  • Fletcher, L. (1997); Information retrieval for intranets: The case for knowledge management, Document World, Vol. 2, No. 5, September/October, 1997, p32-34.
  • Gore, C. and Gore, E. (1999); Knowledge Management: The Way Forward, Total Quality Management, Vol. 10, No. 4&5, 1999, pS554-S560.
  • Hafstad, S. (1997); The knowledge management process in a business school environment, Business Information Review, Vol. 14, No. 3, September, 1997, p135-140.
  • Hargreaves, D.H. (1999); The knowledge-creating school, British Journal of Educational Studies, Vol. 47, No. 2, June, 1999, p122-144.
  • Leonard, D.C. (1998); Electronic Evolution: From Technical Communication to Knowledge Management, Proceedings of the IEEE International Professional Communication Conference, 1998, Vol. 2, p9-20.
  • Martin, W. (1999); New directions in education for LIS - Knowledge management programs at RMIT, Journal of Education for Library & Information Science, Vol. 40, No. 3, Summer 1999, p142-150.
  • Miles, G., Miles, R.E., Perrone, V. and Edvinssonn, L. (1998); Some conceptual and research barriers to the utilization of knowledge, Californian Management Review, Spring, 1998.
  • Ruth, S., Theobald, R, and Frizzel, V. (1999); A university-based approach to the diffusion of Knowledge Management concepts and practice, SIGCPR '99, New Orleans, 1999.
  • Shand, D. (1998); Harnessing knowledge management technologies in R&D, Knowledge Management Review, Vol.3, 1998, p20-27.
  • Taylor, W.A. (1996); Uncovering key variables in organizational knowledge management using intensive research methods, Proceedings of International Conference on Engineering and Technology Management, 18-20th August, 1996, p662-p666.
  • Vassallo, P. (1999); The knowledge continuum - organizing for research and scholarly communication, Internet Research-Electronic Networking Applications & Policy, Vol. 9, No. 3, 1999, p232-242.

[contents]

KM Applications - Human Resources

  • Galagan, P.A. (1997); SMART COMPANIES, Training & Development, Vol. 51, No. 12, December, 1997, p20.
  • McKenna, B. (1999); All together now! Creating an assembly of knowledge workers, Knowledge Management, May, 1999.
  • Salameh, Z. (1999); Role of ERP systems in managing human resource knowledge, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p120-132.
  • Schwen, T.M., Kalman, H.K., Hara, N. and Kisling, E.L. (1998); Potential knowledge management contributions to human performance technology research and practice, Educational Technology Research & Development, Vol. 46, No. 4, 1998, p73-89.
  • Sunoo, B.P. (1999); How HR supports knowledge sharing, Workforce, Vol. 78, No. 3, March 1999, p30-34.
  • Von Krogh, G., Nonaka, I. and Echijo, K. (1997); Develop Knowledge activists, European Management Journal, Vol. 15, No. 5, 1997, p475-483.

[contents]

KM Applications - Intellectual Assets

  • Anonymous (1998); Human Capital in Transformations, Intellectual Capital Property Report, Skandia, 1998.
  • Edvinsson, L. (1997); Developing intellectual capital at Skandia, Long Range Planning, Vol. 30, No. 3, June, 1997, p366-373.
  • Lank, E. (1997); Leveraging Invisible Assets: the human factor, Long Range Planning, Vol. 30, No. 3, June, 1997, p406-412.
  • Liebowitz, J. (1997); Knowledge Assets and their scheduling of use within organizations, 1997, p262-265.
  • McConnachie, G. (1997); The management of intellectual assets: Delivering value to the business, Journal of Knowledge Management, Vol. 1, No. 1, 1997, p56-62.
  • McConnachie, G. (1998); Business Management of Intellectual Assets: The creation of value, Knowledge Management, 1997, p6-8.
  • Olsson, B. (1998); The breakthrough of Intellectual Capital, Journal of Human Resource Costing and Accounting, Vol. 3, No. 1, 1998, p7-9.
  • Tate, P. (1999); Creating value from knowledge, Report, ICBI, +44 171 850 5103.
  • Wiig, K.M. (1997); Integrating Intellectual Capital and Knowledge Management, Long Range Planning, Vol. 30, No. 3, June, 1997, p399-405.

[contents]

KM Applications - Legal

  • Doyle, D. and Dutoit, A. (1998); KNOWLEDGE MANAGEMENT IN A LAW FIRM, ASLIB Proceedings, Vol. 50, No. 1, January, 1998, p3-8.
  • Edwards, D.L. and Mahling, D.E. (1997); Toward knowledge management systems in the legal domain, Proceedings of the 1997 International ACM SIGGROUP Conference on Supporting Group, ACM, New York, NY, USA, p158-166.
  • Popple, J. (1996): A Pragmatic Legal Expert System, Applied Legal Philosophy Series, Dartmouth (Ashgate), Aldershot, May 1996.
  • Robertson, G. (1999); The impact of knowledge management on Australian law firms, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p191-202.
  • Sbarcea, K. (1998); The knowledge company and challenge of the next millennium, Australian Legal Practice, July, 1998.
  • Sbarcea, K. (1998); Philips Fox hunts for elusive knowledge, Image and Data Manager, July-August, 1998.
  • Sbarcea, K. (1998); Know what; Know how; Know Why: implementing a knowledge management system, the Phillips Fox experience, Australian Law Librarian, Vol. 6, No. 1, March, 1998.

[contents]

KM Applications - Library & Information Services

  • Boeri, R.J. and Hensel, M. (1998); "Special Librarians" and enterprise knowledge management, Emedia Professional, Vol. 11, No. 4, April 1998, p36.
  • Bolisani, E. and Scarso, E. (1999); Information technology management: a knowledge-based perspective, Technovation, Vol. 19, No. 4, April, 1999, p209-217.
  • Jorna, R.J. and van Heusden, B. (1998); Semiotics and information psychology: A case for semio-psychology, Theory & Psychology, Vol. 8, No. 6, December, 1998, p755-782.
  • Stoker, D. (1999); Wanted - An innovative and visionary evidence based knowledge management librarian, Journal of Librarianship & Information Science, Vol. 31, No. 2, June, 1999, p67-69.
  • Streng, D.J. (1999); Knowledge management: An essential framework for corporate library leadership, in ADVANCES IN LIBRARY ADMINISTRATION AND ORGANIZATION, edited by Williams DE, Garten ED, VOL 16 - 1999, 1999, p1-30.

[contents]

KM Applications - Marketing

  • Brannback, M. (1997); The knowledge-based marketing concept--a basis for global business, Human Systems Management, Vol.16, No. 4, 1997, p293-299.
  • Kenyon, J.D. and Briggs, P.L. (2000); Network Map: Applying Knowledge to the Strategic Selling Process, AAAI Workshop on Bringing Knowledge to Business Processes, 20-22 March, 2000.
  • Richards, I., Foster, D. and Morgan, R. (1998); Brand knowledge management: Growing brand equity, Journal of Knowledge Management, Vol. 2, No. 1, September, 1998, p47-54.
  • Stolze, M., Strobel, M. and Ludwig, H. (1999); Knowledge Allocation using Negotiated Agreements in Service Markets, IEEE publication, 1999.
  • Von Krogh, G. and Roos, J. (1996): Managing knowledge: Perspectives on cooperation and competition, Sage Publication, London, 1996.

[contents]

KM Applications - Medical & Healthcare

  • Fennessy, G. and Burstein, F. (1999); Challenges of Knowledge Management within the context of evidence based health care, Proceedings of Deciphering Knowledge Management KNOW99, 26-27th November, 1999, Sydney, Australia, p133-140.
  • Fitchett, J. (1998); Tools for managing knowledge, Healthcare Forum Journal, Vol. 41, No. 3, May/June, 1998, p60.
  • Gift, R